Nureva® Console (including the desktop client) requires a steady internet connection. To allow for a steady internet connection when enhanced internet security measures or firewalls are being used, the URLs listed here will need to be approved.
Note: Nureva Console connections are both inbound and outbound initiated. These are bidirectional, non-persistent connections.
URLs to approve
Service | URL |
|---|---|
*. nureva.com | Port 443 (HTTPS) All traffic from *. nureva.com on this port must be allowed |
Nureva Console | https://console.nureva.com |
Account Management Service | https://account-management-service.nureva.com |
Device Management Service | https://device-management-service.nureva.com |
Device Analytics Service | https://api-developers.nureva.com |
Version Service | https://versions.nureva.com |
Authentication Service | https://auth-provider.nureva.com https://identity.nureva.com |
Terms of Service | https://links.nureva.com/nureva-console-terms-of-service |
Privacy Statement | https://links.nureva.com/nureva-console-privacy-statement |
Intellectual Property Statement | https://links.nureva.com/nureva-console-statement-of-ip |
Support | https://links.nureva.com/nureva-support |
IoT Hub Hostname | Gateway-IoTHub-Prod.azure-devices.net Uses MQTT protocol over port 8883 (continuous connection) |
Configuration Service (LaunchDarkly .NET Reference) | https://app.launchdarkly.com https://stream.launchdarkly.com https://events.launchdarkly.com https://clientstream.launchdarkly.com |
Telemetry | dc.applicationinsights.azure.com dc.applicationinsights.microsoft.com dc.services.visualstudio.com Ad blocking breaks telemetry functionality (continuous connection) |
Stylings | https://fonts.googleapis.com/ https://p.typekit.net/ https://use.typekit.net |
Firmware updates | https://nurevaproddistribution.blob.core.windows.net/ |
Live updates | https://nureva-signalr-prod.service.signalr.net wss://nureva-signalr-prod.service.signalr.net https://notification.nureva.com |
Restricted Windows environments
For Windows® systems that are restricted by group policies, enabling the execution of scripts is required for the following folders:
C:\Program Files (x86)\Nureva\Nureva Console client\resources
C:\Program Files (x86)\Nureva\Nureva Console client\resources\services
C:\Program Files (x86)\Nureva\Nureva Console client\resources\elevate
C:\program files (x86)\nureva\nureva updater service\elevate
C:\Windows\system32
Proxy environments
Nureva Console client does not currently support proxy environments.
HDL200, HDL300 and Dual HDL300 systems
Troubleshooting connections
To help determine the reason for an HDL200, HDL300 or Dual HDL300 system to be offline, Nureva Console client offers a convenient tool that checks the network configuration. After the check has been completed, a report is issued showing the status of the URLs and recommended remedies. Generally, this tool will be used after checking that the local area network (LAN) is working and when one of the following situations applies:
A user is unable to enroll an HDL200, HDL300 or Dual HDL300 system into the Nureva Console cloud application.
An HDL200, HDL300 or Dual HDL300 system is displaying the offline status in the Nureva Console cloud application.
Required before starting
Ensure the following:
The Nureva audio device is connected to a computer that has Nureva Console client installed and running.
The computer is connected to a network and has internet access.
The computer is not using a VPN.
The computer does not have any proxy configuration enabled.
Using the tool
Open Nureva Console client.
Click on the Help (?) icon in the upper-right corner of the window.
Open the Check network connectivity menu.
Click the Start network check button.
A window will open showing a report with any URLs that need attention and the recommended remedies.
HDL310 and HDL410 systems
Additional network configuration information
The HDL310 and HDL410 systems require a steady internet connection for remote management through Nureva Console cloud. Additional network configuration could be needed to ensure a steady connection. Information about the additional configuration and a troubleshooting tool are available in the following articles.
Nureva Console security brief
Find security and privacy details related to our cloud-based management platform.