To make requesting technical support easier, a button and form are available on Nureva® Console to initiate a support request. When requesting support in this way, Nureva Console captures important information to speed up the time it takes to resolve the case.
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Go to the Rooms dashboard and follow these steps:
Select the room with the system issue.
Click Request support in the lower-left corner of the room’s dashboard.
Select the device with the issue from the drop-down menu.
Select the issue type from the drop-down menu and enter a detailed description.
Click Submit to request technical support.
Nureva Console will create a case and send the request to the Nureva technical support team.