Keeping the HDX system up to date also helps maintain performance, security and access to the latest audio features and improvements. When a device update is available, notifications will be shown in Nureva® Console, the Nureva App and on the system hub.
Before starting
Set up the Nureva App or Nureva Console to manage the HDX system:
Nureva App
To ensure optimum audio quality and access to the latest features, the HDX device version must be up to date. An update icon will be available in the Nureva App if a device update is available.
The HDX system can be updated through a network connection to the Nureva App. The device running the Nureva App must have access to Nureva services through the internet.
Connecting the Nureva App with an HDX system
Nureva Console
Notification that a device update is required will be shown in the following ways:
The USB connection light on the system hub will be solid yellow.
An update icon will be shown in the device version column of the Rooms dashboard.
The HDX system must be enrolled in Nureva Console and connected to the internet to receive updates.
Update steps
Launch Nureva Console in a browser and sign in.
From the Rooms dashboard, select a room with the HDX system.
Click the three dots in the Actions menu and select Update device. A confirmation dialog will advise that the device will not be available during the update.
Select Update device to start the update process. When the update is complete, the new device version will be visible.
When the new device version is visible, make a test call with the system to confirm a successful update.
Bulk updates
To update all enrolled HDX devices at once, select Update all on the Rooms dashboard. Each HDX device must be connected to the internet to receive updates.
Automatic device updates
An HDX system must be connected to the internet, enrolled in Nureva Console and updated once through the Nureva App before it will receive automatic updates.
Automatic device updates are available when an HDX system is connected to the internet and enrolled into Nureva Console.
After the automatic update feature has been configured there won’t often be notifications for device updates.
Automatic device updates are scheduled to run between midnight and 3:00 a.m. based on the chosen time zone.
The default time zone will match that of the location of the computer being used to set up Console cloud.
Explore automatic device updates
Important: The audio conferencing system will not be available for calls during the device update. Do not turn off, unplug or disconnect the system while a device update is in progress.