The Nureva® HDX series is coming soon.
Technical support articles are being prepared ahead of HDX availability and may be updated as features, functionality and guidance evolve.
The Nureva® App is a companion app designed to enhance the setup, configuration and management of Nureva systems. The HDX system accesses the Nureva App through the mobile app, web browser, direct Ethernet connection or with a USB connection to a computer.
Nureva App features
Settings: Manage Nureva audio devices and their features.
Coverage map: View the sound location data in real time and create camera switching zones.
Set up device: Find installation tips and guidance when setting up the HDX for the first time.
Devices: See information about the Nureva device and its components, as well as add new devices to the app.
Troubleshooting: Confirm the network configuration, reset audio settings or restart the device.
Acoustic check: Use an iPhone® or iPad® device to generate an acoustic score to help avoid the hassle of post-installation issues.
Nureva App user guide
The Nureva App user guide is a comprehensive resource for learning about the Nureva App. This guide provides instructions on set up, navigation and using the app’s features for configuring your Nureva products.
The online user guide includes the following topics:
Getting started
Connecting your device
App features
Acoustic check
Coverage map
Settings
Devices
Tools
Developer toolkit
Using the app — iOS and iPadOS
The iOS and iPadOS® versions of the Nureva App are available from the App Store®. The Nureva App for iPhone requires iOS 16.0 (or later) and a compatible iPhone. The Nureva App for iPad requires iPadOS 16.0 (or later) and a compatible iPad.
Local area network (LAN) permission
When you first go to the Connect to device page in the iOS and iPadOS versions of the Nureva App, a permission pop-up window will request access to the local network.
If permission is granted: Proceed to enter the IP address and connect to the Nureva audio device.
If permission is not granted: After entering the IP address and trying to connect, an error message will appear. This message includes a link that directs you to the iOS settings where you can enable local network access.
Open the Nureva App using an iPhone or iPad.
Click Allow when prompted to allow the Nureva App to find devices on the LAN.
Enter the IP address for the HDX and click Continue.
When prompted for a password, enter the HDX enrollment code and click Continue.
If the enrollment code has been replaced with a password, enter the password.
The Nureva App home page will open.
Using the app — Android
The Android™ version of the app is available from Google Play™.
Open the Nureva App using an Android tablet or phone.
Enter the IP address for the HDX and click Continue.
When prompted for a password, enter the HDX enrollment code and click Continue.
If the enrollment code has been replaced with a password, enter the password.
The Nureva App home page will open.
Using the app — browser
The Nureva App can be opened and used on a computer or mobile device that has a supported browser installed. Currently, the Chrome™ and Safari® browsers are supported.
Important
The first time using a browser to access the Nureva App, a warning may state: “Your connection to this site is not secure.” This warning appears because the Nureva audio device is protected by a self-signed certificate that is unique to Nureva devices and unknown to the browser. To continue, verify that the IP address is correct and select the browser option to proceed to the Nureva App.
Open a browser and enter the HDX device’s IP address into the search bar.
When prompted for a password, enter the HDX enrollment code and click Continue.
If the enrollment code has been replaced with a password, enter the password.
The Nureva App home page will open.
Using the app — direct connection
By connecting an Ethernet cable from an HDX system hub to a tablet, mobile phone or computer, a direct connection to the app is available as an alternative to accessing it over a local area network.
Important
Only port A supports direct Ethernet connections to computers for access to the Nureva App.
Connect the Ethernet cable to the network port A on the system hub.
Plug the Ethernet cable into the tablet, mobile phone or computer.
If an Ethernet port is not included with the device, a USB to Ethernet adapter is needed.
Open a supported browser and enter the IP address.
Chrome and Safari browsers are supported.
Use 169.254.254.254 if a static IP address has not been set.
Enter the enrollment code if prompted.
If a password has been set, use this instead of the enrollment code.
Click Continue and the Nureva App home page will open.
Using the app — USB connection
By connecting a USB cable from an HDX system hub to a computer, the HDX can be locally managed through the Nureva App. This is available as an alternative to accessing it over a local area network or direct Ethernet connection.
The HDX system can only be managed through a USB connection to the meeting room computer if the system hub is not connected to a network.
Important
If an HDX that has been managed locally is switched to remote management over a network, the device settings will return to default settings and may need to be readjusted.
Connect the system hub to the computer
Connect the provided USB-C cable to the USB-C port on the HDX system hub.
Plug the USB-C cable into a USB-C port on the computer.
Use a USB A-C adapter If the computer does not have a USB-C port.
Download and install the Nureva App
Download the Nureva App to the computer.
Launch the Nureva App installer.
Follow the steps to complete the installation.
When the installation is complete, a shortcut to the Nureva App and the connected system will be available on the computer’s desktop.
Launch the Nureva App
Launch the Nureva App using the desktop shortcut.
The Nureva App home page will open.
The HDX system will be automatically detected.
Follow the setup steps to set up the HDX as the default audio device.
The HDX system can now be managed locally using the Nureva App directly from the connected computer.