Reset HDL310 and HDL410 passwords with the Nureva App

The Nureva^® App helps you set up and configure HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings. To use the app the device enrollment code (default) or a password (optional) is needed. A password can be used to replace the enrollment code.

The Nureva App is available from the Apple^® App Store (iOS, iPadOS^®), Google Play (Android™) and through a web browser by using the IP address for a Nureva Pro series device.

Get started with the Nureva App

Steps to reset the password

1. Open the Nureva App using a browser, iPhone^®, iPad^®, or Android mobile device.

2. Connect to the app by entering the HDL310 or HDL410’s IP address and enrollment code, then select Continue.

   • If the enrollment code has been replaced with a password, enter the password.

3. The app will advance to the Nureva App home page.

4. Open the Settings menu.

5. Select Device password.

6. Enter the new password in the New password field.

7. Re-enter the new password in the Confirm new password field.

8. Complete the password change choice by pressing Apply.

Back to Settings returns the app to the Settings menu.

Password requirements

The Nureva App and the device do not have password requirements. Setting a strong password with the following recommendations is suggested.

• The password should be at least 10 characters.

• Include at least one lowercase and one uppercase letter.

• Numbers and symbols should be included.

Forgotten passwords

If the device password is forgotten it can be reset by using the Reset button on the back of the connect module. This will reset the device password back to the original enrollment code. It is important to note that many of the other device settings may also be reset by pressing the reset button. The connect module must be connected to the internet for the device reset to complete.

1. Locate the Reset button on the back of the connect module.

2. Use a pin or similarly sized object to gently press the reset button.

3. Keep the button pressed until the status indicator lights on the front pulse for 5 seconds.

   • Note that the power status light will not pulse.

4. Release the reset button.

The device password will now be reset to the original enrollment code.