How to find an IP address to use the Nureva App

Before starting

1. Set up the Nureva App to manage the Nureva system.

   • Get started with the Nureva App

2. Confirm the Nureva audio system is up to date.

   • Update HDL310 and HDL410 system firmware

Important

The first time the Nureva App is accessed, a browser warning may state: “Your connection to this site is not secure.” This warning appears because the Nureva audio device is protected by a self-signed certificate that is unique to Nureva devices and unknown to the browser. There are two options:

1. Verify that the IP address is correct and select the browser option to proceed to the Nureva App.

2. Connect the computer directly to the Nureva audio device using an Ethernet cable and use the link-local address (169.254.254.254) to proceed to the Nureva App.

Using a direct Ethernet connection with the Nureva App

Finding the IP address to access the app

The IP address of an HDL310 or HDL410 system can be found on Nureva Console. The organization’s IT department should also be able to provide the IP address assigned to the Nureva audio device.

Finding the IP address with Nureva Console

If the audio system has been enrolled into Nureva Console, the IP address and enrollment code will be shown.

1. Log in to Nureva Console.

2. Select the room with the applicable Nureva system.

3. Select the audio conferencing system from the list of devices.

4. Expand the Hardware and network section.

5. Scroll down until the connect module information is visible.

The IP address and enrollment code for the HDL310 or HDL410 will be shown.

Troubleshooting

Nureva App does not load

If the Nureva App does not load in the browser, check the following:

• Is the correct IP address being used to access the app?

• Are the computer and the Nureva device on the same local area network? The app will not launch if the Nureva device and computer are on different networks.

• Has the HDL310 or HDL410 system been connected to the internet for at least 6 hours? This will allow the device to complete component updates. Internet access is required only to update the device.