Download device logs using the Nureva App

The Nureva^® App is a web-based companion app designed to enhance the setup and configuration of HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings. This web app is accessed over a local area network (LAN) using a browser and the IP address for the Nureva device. A continuous internet connection is not required to use the app.

In certain situations, you may be required to collect the device logs and provide them to Nureva support for analysis. This is an easy process using the Nureva App.

Downloading the logs

The Nureva App can be opened and used on a computer or mobile device that has a supported browser installed. Currently, the Chrome™ and Safari® browsers are supported.

1. Open a browser and enter the device's IP address into the search bar.

2. At the password prompt, enter the device password and click Continue.

3. The Nureva App home page will open.

4. Open the Troubleshooting menu.

5. Select Download logs.

6. A zipped file will download after the logs are prepared.

   • The zipped file will be saved to the default download folder on your computer or mobile device.

   • The zipped file contains logs for the Nureva App and the Nureva device.

The Home button takes the app back to the main Nureva App home page.

Verbose logging

Verbose logging can be enabled when technical support needs logs with a greater level of detail.

1. Open a browser and enter the device IP address into the search bar.

2. At the password prompt, enter the device password and click Continue.

3. The Nureva App home page will open.

4. Open the Troubleshooting menu.

5. Slide the toggle to turn the feature on or off.

The Home button takes the app back to the main Nureva App home page.

Submitting the logs

1. Open the Nureva support website.

2. Click on the Contact us button in the top, right hand corner.

3. Complete the fields in the online form.

4. Click Choose File at the bottom of the form.

5. Select the zipped Nureva App and Device log files.

   • The log files are selected and attached one at a time.

6. Click on Submit to send the contact form and logs to Nureva Technical Support.