Download device logs using the Nureva App

Before starting

1. Set up the Nureva App to manage the Nureva system.

   • Get started with the Nureva App

2. Confirm the Nureva audio system is up to date.

   • Update HDL310 and HDL410 system firmware

Downloading the logs

1. Open the Nureva App and connect to the Nureva audio system using its IP address and enrollment code, then select Continue.

   • If the enrollment code has been replaced with a password, enter the password.

2. Open the Tools menu.

3. Scroll down to Download logs and press the Download logs button.

4. A zipped file will download after the logs are prepared.

   • The zipped file will be saved to the default download folder on the computer or mobile device.

   • The zipped file contains logs for the Nureva App and the Nureva device.

Verbose logging

Verbose logging can be enabled when technical support needs logs with a greater level of detail.

1. Open the Nureva App using a browser or an iPhone, iPad or Android mobile device.

2. Connect to the app by entering the HDL310 or HDL410’s IP address and enrollment code, then select Continue.

   • If the enrollment code has been replaced with a password, enter the password.

3. The app will advance to the Nureva App home page.

4. Open the Tools menu.

5. Slide the toggle to turn the feature on or off.

Submitting the logs

1. Open the Nureva support website.

2. Click the Contact us button in the top-right corner.

3. Complete the fields in the online form.

4. Click Choose File at the bottom of the form.

5. Select the zipped Nureva App and device log files.

   • The log files are selected and attached one at a time.

6. Click Submit to send the contact form and logs to Nureva Technical Support.