Update HDL310 and HDL410 system firmware

When a firmware update is available, notifications will be shown in Nureva^® Console, the Nureva app and on the connect module.

After the automatic update feature has been configured through Console cloud, there won’t often be notifications for firmware updates.

Important: The audio conferencing system will not be available for calls during the firmware update. Do not turn off, unplug or disconnect the device while a firmware update is in progress.

Nureva app

To ensure optimum audio quality and access to the latest features, the HDL310 and HDL410 firmware must be up to date. An update button will be available in the Nureva app if a firmware update is available.

Console cloud

Notification that a cloud application firmware update is required will be shown in the following ways:

• The USB connection light on the connect module will be solid yellow.

• A yellow notification will appear in the firmware version column of the Rooms dashboard.

Update steps

1. Click on the three dots in the Actions menu and select Update firmware. A confirmation dialog will advise that the device will not be available during the update.

2. Select Update firmware to start the update process. When the update is complete, the new firmware version will be visible.

3. When the new firmware version is visible, make a test call with the system to confirm a successful update.

Automatic firmware updates

Automatic firmware updates are available when an HDL310 or HDL410 system is enrolled into Nureva Console cloud.

Explore automatic firmware updates

Console client

The desktop client will show a yellow notification at the bottom of the screen if a firmware update is available. It will also give a prompt to update from the device dashboard.

1. Click one of the Update firmware buttons to update the firmware. The download and update process will begin.

2. When the update is complete, Nureva Console will restart and return to the device dashboard.

3. When the firmware update is complete, make a test call with the system to confirm a successful update.