Enrolling an HDL310 system
    • 22 Apr 2024
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    Enrolling an HDL310 system

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    Article summary

    Nureva® Console cloud allows for remote management and monitoring of Nureva conferencing systems. Before the HDL310 system can be managed remotely, the device must be enrolled into the Nureva Console cloud application. Below are the steps for enrolling an HDL310 system into the cloud application.

    Note: This article outlines the steps for enrolling an HDL310 system. For information about enrolling other Nureva systems, please see How to generate an enrollment code with Nureva Console client

    Step 1: Locate the enrollment code

    The enrollment code is found on the label at the bottom of the connect module. This code is specific to the HDL310 system and cannot be used with other Nureva systems.


    The connect module comes with a card attached that is easily removed. On the card are locations to write the enrollment code and a room name. Recording this information on the card allows for easy reference after installing the connect module.


    Step 2: Set up a Nureva Console account

    An account must be set up before an HDL310 system can be enrolled into the cloud application. A computer with internet access will be required to set up the account. If there is already an account for the Nureva Console cloud application, advance to Step 3: Create an organization below.

    1. Go to console.nureva.com in a supported browser.

    2. Select Create an account.

    3. Complete all the fields and setup steps.

      • Enter an account email address.

      • Enter a first and last name.

      • Create a password.

      • Agree to the Nureva terms of use.

      • Opt in or opt out of email notifications.

      • An email will be sent to the email address.

    4. Click the Create account button at the bottom of the screen.

    5. Check the email inbox.

      • A verification email will be sent to the email address.

      • Check the junk or spam folder if the email is not in the inbox.

    6. Select Verify in the email.

    Step 3: Create an organization

    Enrolling an HDL310 system requires logging in to a Nureva Console cloud account. When logging in to a cloud account for the first time, a prompt will be given to create an organization. If the account already has set up an organization, advance to Step 4: Enroll the HDL310 system below.

    1. Go to console.nureva.com in a supported browser.

    2. Enter the email address and password.

    3. Select Sign in.

    4. Follow the onscreen prompts to complete creating an organization.

      Explore information about creating an organization.

    5. After entering the organization name, click the Create button.

    The organization will be linked to this user account and enrollment can begin.

    Step 4: Enroll the HDL310 system

    1. From the Rooms dashboard, click the Enroll Device button.

    2. Enter the enrollment code from the connect module and click Next.

    3. Select Allow from the pop-up window in the browser to continue with device enrollment.

    4. Enter some room details such as the room name, type, capacity and tags to help identify the device and the room within the organization.

    5. Click Save.

    The HDL310 system will appear in the list of devices and can be managed online.

    Enroll an offline HDL310 system

    An offline HDL310 system cannot be fully enrolled. The enrollment code can be entered and will be accepted, prompting completion of the room setup. After the room setup is completed, Nureva Console will advance to the Rooms dashboard. The room will be shown with an unknown device listed as enrolling.

    After the HDL310 system has been connected to the network and it is accessible by the cloud application, Nureva Console will complete the enrollment.

    Problems enrolling?

    If the HDL310 system cannot be enrolled, the information below will help with troubleshooting.

    • The specific enrollment code for the HDL310 system must be used.

    • Enrollment codes for other Nureva devices are not valid with the HDL310 system.

    • The HDL310 system can only be enrolled into one account at a time.

    • The HDL310 enrollment code is also visible when using Nureva Console client.

      • Click the HDL310 icon found in the devices list.

      • Expand the Hardware and network section.

      • The enrollment code is found at the bottom of the connect module information.

      • Check the status indicator lights on the connect module.

    The HDL310 system features status indicator lights on the front and back of the connect module. The indicator lights can help with troubleshooting issues with the system and confirm the HDL310 is ready to be used.

    cm2.front.view_04.24(2)Font view

    cm2.back.view_04.24(2)Rear view

    If enrollment is unsuccessful, check the status indicator lights on the connect module and refer to the information found in the support article at the link below.

    Learn more about HDL310 status indicator lights

    Contact technical support if any of the following applies:

    • The enrollment code is not accepted when entered.

    • Enrollment does not complete and none of the status indicator lights show an error.

    • Errors occur when creating a Nureva Console account.

    We are here to help you

    Email: support@nureva.com
    Phone: 1.844.370.2111

    Standard support hours
    Monday to Friday 6:00 a.m. to 5:00 p.m. MT (UTC-7) 

    Nureva Pro support hours
    Monday to Friday 12:00 a.m. to 8:00 p.m. MT (UTC-7)

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