The Nureva® HDX series is coming soon.
Technical support articles are being prepared ahead of HDX availability and may be updated as features, functionality and guidance evolve.
Before starting
Set up the Nureva App or Nureva Console to manage the HDX system.
Confirm the Nureva audio system is up to date.
Important
Ensure the system is not in use before restarting it. If the system is restarted while in use, the device will no longer be connected to the conferencing application and will be dropped from the conference.
The Nureva App and Nureva Console have the same steps when selecting Line level for the auxiliary output.
When using Nureva Console, select the Room where the device is located before continuing with the steps.
Reset audio settings
When troubleshooting an issue, returning the HDX Series to its original default audio settings might be necessary. Resetting the audio settings is not available if the device is offline.
Open the Nureva App and connect to the Nureva audio system using its IP address and enrollment code, then select Continue.
If the enrollment code has been replaced with a password, enter the password.
Open the Tools menu.
Scroll down to Reset audio settings and press the Reset button.
The device will now be back to the original default audio settings.
Restart device
When troubleshooting an issue, restarting the HDX Series could be required. Restarting the device will force a power cycle, turning the system off and then on again. An HDX Series can be restarted if there is an issue with the system hub or if the Ethernet cable is disconnected from the microphone and speaker bars.
Note: While the system restarts, it will be shown as offline. The device will not be available for use in a conference until the restart is complete.
Open the Nureva App and connect to the Nureva audio system using its IP address and enrollment code, then select Continue.
If the enrollment code has been replaced with a password, enter the password.
Open the Tools menu.
Scroll down to Restart device and press the Restart button.
This will power cycle the device. Once the restart begins, the device status will be Offline. The device cannot be used during the restart process, which will take up to 5 minutes.