Resources

All digital communications follow a path from the origin of the communication to the destination. A typical digital communication path is made up of four stages: Encoding the audio at the source and creating a data packet Queuing of the data p...

Introduction Audio experts will give different recommendations regarding background noise levels. Due to the differences in the recommendations, it’s important to understand the basis of them, how to interpret them and what actions to take. The so...

Installing a Nureva^® audio system flush to a wall is not always an option. The optimal installation location could turn out to have a surface that’s challenging or not large enough. Using a backboard to mount the microphone and speaker ba...

Nureva^® Console and the Nureva App offer options for setting the treble and bass outputs for HDL310 and HDL410 speakers. The available settings are determined by the firmware version installed on the device. Keeping Nureva audio sys...

The Nureva^® App offers options for setting the treble and bass outputs for HDL310 and HDL410 speakers. The settings that are available are determined by the firmware version installed on the device. Important: Keeping Nureva audio...

Images of Nureva ^® audio system components are available for inclusion in AutoCAD ^® drawings of room designs. DWG files can be accessed using the links below. HDL310 and HDL410 systems For the HDL410 system, use t...

Windows 10 and 11 When troubleshooting low speaker volume from a Nureva^® audio device, two preliminary steps can be taken — checking the device volume and checking the application volume. Sometimes, navigating the system volume setting...

Windows Follow these steps to set a Nureva^® audio conferencing system as the default audio device for a Windows^® computer. Click the speaker icon in the lower-right corner of the desktop. Right-click Sounds . ...

The Nureva^® audio conferencing systems are each designed to cover a specific room size with high-quality microphone pickup and speaker output. There is usually enough speaker output to effectively cover the specified room size. In rooms...

There are several reasons why a Nureva^® audio connect module might not have power. When troubleshooting, consider the following possibilities: Was the connect module working before? If the connect module was already not working, th...

Recommended room sizes Recommended installation height When considering the installation height for your setup, aiming within the range of 7 feet (2.2 meters) to 10 feet (3.0 meters) is generally recommended. However, installing slightly belo...

A device setup tool is available for the Nureva^® HDL310 and HDL410 audio conferencing systems. Scanning a QR code on the bottom of the connect module with a smartphone or tablet opens the tool. The device setup tool guides you through the...

Audio issues can originate at several points on the signal path, so it’s important to determine whether the cause is the Nureva^® audio system or the conferencing software. Our Technical Support team may ask for audio recordings that will ...

The HDL410 system requires a steady internet connection for remote management through Nureva^® Console cloud. When enhanced internet security measures or firewalls are being used, the URLs in the list that follows will need to be approved ...

When an HDL410 system is enrolled into Nureva^® Console, it’s possible to remotely manage the device. This includes remotely restarting and resetting the system. Remotely restarting the HDL410 system When troubleshooting an issue, restar...

Environment Nureva^® audio conferencing systems use Microphone Mist™ technology, which fills a room with virtual microphones so everyone can be heard everywhere in a meeting space. This allows remote callers to feel like they’re in the ro...

Overheating warning Power cycle the connect module Unplug the AC power adapter cable from the port on the back of the connect module. Wait a minimum of 10 minutes before plugging it back in. Prevent overheating Do not block the vents on t...

When using Nureva^® HDL410 systems, microphone settings are available. They allow for the fine-tuning of the audio, improving intelligibility for remote participants. Systems will need to be updated to device version 2.3.3591 or later to u...

When a firmware update is available, notifications will be shown in Nureva^® Console, the Nureva App and on the connect module. After the automatic update feature has been configured through Nureva Console cloud, there won’t often be noti...

When an HDL310 or HDL410 system is enrolled into Nureva^® Console cloud, automatic firmware updates become available. This feature is not available for the HDL200, HDL300 and Dual HDL300 systems. Automatic firmware updates ar...

Test the speakers Test for rubbing and buzzing Play an audio source at a high volume. If the microphone and speaker bar vibrates or it generates a rubbing sound or a buzzing noise, remount the system ensuring it’s secure against the wall. ...

Why adjust the USB speed? USB speeds refer to the data transfer rates of Universal Serial Bus (USB) connections. By default, the HDL310 and HDL410 systems use Hi-Speed (USB 2.0). For some combinations of these Nureva audio systems and third-party d...

NUREVA® HDL200, HDL300, Dual HDL300, HDL310, HDL410 and CV30 (each a Device) conferencing systems Nureva Inc. (“Nureva”) warrants to the original end user who has purchased a Device (“Purchaser”) that it is free of defects in both materials and w...