Resources

Windows 10 and 11 When troubleshooting low speaker volume from a Nureva ® audio device, two preliminary steps can be taken — checking the device volume and checking the application volume. Sometimes, navigating the system volume settings can see...

Windows Follow these steps to set a Nureva ® audio conferencing system as the default audio device for a Windows ®  computer. Click the speaker icon in the lower-right corner of the desktop. Right-click Sounds . The sound settings window...

The Nureva ® audio conferencing systems are each designed to cover a specific room size with high-quality microphone pickup and speaker output. There is usually enough speaker output to effectively cover the specified room size. In rooms with a hi...

There are several reasons why a Nureva ® audio connect module might not have power. When troubleshooting, consider the following possibilities: Was the connect module working before? If the connect module was already not working, the device ...

Introduction Audio experts will give different recommendations regarding background noise levels. Due to the differences in the recommendations, it’s important to understand the basis of them, how to interpret them and what actions to take. The so...

Recommended room sizes Recommended installation height Microphone clearance The microphone array is on the bottom edge of the microphone and speaker bar. Ensure adequate clearance between the bottom of the bar and any objects directly below i...

A device setup tool is available for the Nureva ® HDL310 and HDL410 audio conferencing system. Scanning a QR code from the bottom of the connect module with a smartphone or tablet opens the tool. The device setup tool guides you through the install...

Audio issues can originate at several points on the signal path, so it’s important to determine whether the cause is the Nureva ® audio system or the conferencing software. Our Technical Support team may ask for audio recordings that will help us u...

The HDL410 system requires a steady internet connection for remote management through Nureva ® Console cloud. When enhanced internet security measures or firewalls are being used, the URLs in the list that follows will need to be approved to allow ...

When an HDL410 system is enrolled into Nureva ® Console, it’s possible to remotely manage the device. This includes remotely restarting and resetting the system. Remotely restarting the HDL410 system When troubleshooting an issue, restarting the ...

Environment Nureva ® audio conferencing systems use Microphone Mist™ technology, which fills a room with virtual microphones so everyone can be heard everywhere in a meeting space. This allows remote callers to feel like they’re in the room during...

Overheating warning Power cycle the connect module Unplug the AC power adapter cable from the port on the back of the connect module. Wait a minimum of 10 minutes before plugging it back in. Prevent overheating Do not block the vents on t...

When using Nureva ® Console with Nureva audio conferencing systems for large and extra-large spaces, microphone gain adjustment is available. Systems will need to be updated to a firmware version that supports this feature. This setting is availabl...

When a firmware update is available, notifications will be shown in Nureva ® Console and on the connect module. After the automatic update feature has been configured through Console cloud, there won’t often be notifications for firmware updates. ...

When an HDL310 or HDL410 system is enrolled into Nureva ® Console cloud, automatic firmware updates become available. This feature is not available for the HDL200, HDL300 and Dual HDL300 systems. Automatic firmware updates are scheduled to run ...

Test the speakers Test for rubbing and buzzing Play an audio source at a high volume. If the microphone and speaker bar vibrates or it generates a rubbing sound or a buzzing noise, remount the system ensuring it’s secure against the wall. Test ...