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22 Articles in this category

Audio conferencing quality issues explained

All digital communications follow a path from the origin of the communication to the destination. A typical digital communication path is made up of four stages: Encoding the audio at the source and creating a data packet Queuing of the data p...
Updated on : 07 Feb 2025

Mounting a microphone and speaker bar with a backboard

Installing a Nureva® audio system flush to a wall is not always an option. The optimal installation location could turn out to have a surface that’s challenging or not large enough. Using a backboard to mount the microphone and speaker ba...
Updated on : 04 Sep 2024

Adjusting speaker settings with Nureva Console

Nureva® Console offers options for setting the treble and bass outputs for HDL310 and HDL410 speakers. The available settings are determined by the firmware version installed on the device. Keeping Nureva audio systems up to date wi...
Updated on : 26 Aug 2024

Adjusting speaker settings with the Nureva App

The Nureva® App offers options for setting the treble and bass outputs for HDL310 and HDL410 speakers. The settings that are available are determined by the firmware version installed on the device. Keeping Nureva audio systems up t...
Updated on : 26 Aug 2024

DWG files for Nureva audio systems in AutoCAD drawings

Images of Nureva ® audio system components are available for inclusion in AutoCAD ® drawings of room designs. DWG files can be accessed using the links below. HDL310 and HDL410 systems For the HDL410 system, use t...
Updated on : 26 Aug 2024

Adjust Nureva audio device speaker volume in system settings

Windows 10 and 11 When troubleshooting low speaker volume from a Nureva® audio device, two preliminary steps can be taken — checking the device volume and checking the application volume. Sometimes, navigating the system volume setting...
Updated on : 23 Apr 2024

Set a Nureva system as the default audio device

Windows Follow these steps to set a Nureva® audio conferencing system as the default audio device for a Windows® computer. Click the speaker icon in the lower-right corner of the desktop. Right-click Sounds . ...
Updated on : 20 Jun 2024

Enhance speaker output levels — HDL310 and HDL410 systems

The Nureva® audio conferencing systems are each designed to cover a specific room size with high-quality microphone pickup and speaker output. There is usually enough speaker output to effectively cover the specified room size. In rooms...
Updated on : 04 Sep 2024

The connect module has no power

There are several reasons why a Nureva® audio connect module might not have power. When troubleshooting, consider the following possibilities: Was the connect module working before? If the connect module was already not working, th...
Updated on : 19 Apr 2024

About background noise levels

Introduction Audio experts will give different recommendations regarding background noise levels. Due to the differences in the recommendations, it’s important to understand the basis of them, how to interpret them and what actions to take. The so...
Updated on : 12 Apr 2024

Microphone clearance requirements and recommendations

Recommended room sizes Recommended installation height When considering the installation height for your setup, aiming within the range of 7 feet (2.2 meters) to 10 feet (3.0 meters) is generally recommended. However, installing slightly belo...
Updated on : 25 Mar 2025

Installation support and device setup tool

A device setup tool is available for the Nureva® HDL310 and HDL410 audio conferencing system. Scanning a QR code from the bottom of the connect module with a smartphone or tablet opens the tool. The device setup tool guides you through th...
Updated on : 01 May 2025

Capturing audio recordings for troubleshooting an HDL410 system

Audio issues can originate at several points on the signal path, so it’s important to determine whether the cause is the Nureva® audio system or the conferencing software. Our Technical Support team may ask for audio recordings that will ...
Updated on : 17 Apr 2024

HDL410 network configuration

The HDL410 system requires a steady internet connection for remote management through Nureva® Console cloud. When enhanced internet security measures or firewalls are being used, the URLs in the list that follows will need to be approved ...
Updated on : 12 Apr 2024

Using remote restart and reset with the HDL410

When an HDL410 system is enrolled into Nureva® Console, it’s possible to remotely manage the device. This includes remotely restarting and resetting the system. Remotely restarting the HDL410 system When troubleshooting an issue, restar...
Updated on : 22 Oct 2024

Optimal room conditions for Nureva audio devices

Environment Nureva® audio conferencing systems use Microphone Mist™ technology, which fills a room with virtual microphones so everyone can be heard everywhere in a meeting space. This allows remote callers to feel like they’re in the ro...
Updated on : 28 Jan 2025

Resolving an overheating HDL410 connect module

Overheating warning Power cycle the connect module Unplug the AC power adapter cable from the port on the back of the connect module. Wait a minimum of 10 minutes before plugging it back in. Prevent overheating Do not block the vents on t...
Updated on : 12 Apr 2024

Adjusting microphone gain setting for HDL410 systems

When using Nureva® Console with Nureva audio conferencing systems for large and extra-large spaces, microphone gain adjustment is available. Systems will need to be updated to a firmware version that supports this feature. This setting is...
Updated on : 12 Apr 2024

Update HDL310 and HDL410 system firmware

When a firmware update is available, notifications will be shown in Nureva® Console, the Nureva app and on the connect module. After the automatic update feature has been configured through Console cloud, there won’t often be notificatio...
Updated on : 24 May 2024

Automatic firmware updates

When an HDL310 or HDL410 system is enrolled into Nureva® Console cloud, automatic firmware updates become available. This feature is not available for the HDL200, HDL300 and Dual HDL300 systems. Automatic firmware updates ar...
Updated on : 04 Oct 2024

Test an HDL410 system’s speakers and microphones

Test the speakers Test for rubbing and buzzing Play an audio source at a high volume. If the microphone and speaker bar vibrates or it generates a rubbing sound or a buzzing noise, remount the system ensuring it’s secure against the wall. ...
Updated on : 18 Apr 2024

Adjusting the USB speed with the Nureva App

The Nureva® App is a web-based companion app designed to enhance the setup and configuration of HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings. The Nureva App is available from the App Store
Updated on : 08 May 2025

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