Device not detected by Nureva App

  • Published on Apr 17, 2026
Prev Next

The steps below will help with connecting a Nureva® audio system or CV30 camera that is not detected by the Nureva App.

If both the audio system and the CV30 camera are not detected, the audio system should be connected first before the camera is connected.

Before starting

Updating the app to the latest version helps to ensure the latest functionality and features are available to Nureva devices. In some cases the connection will be restored once Nureva app is updated. Please ensure that you follow prompts to update the Nureva app before advancing with troubleshooting.

Nureva audio system

Reconnect the USB cable

When a Nureva audio system is not recognized by the Nureva App, try disconnecting and reconnecting the USB cable to the Windows® computer.

  1. Open the Nureva App.

  2. Disconnect the audio device USB cable from the computer.

  3. Reconnect the USB cable to the computer.

the Nureva App will take up to 30 seconds to recognize the reconnection and for the connection to show on the dashboard.

Restart and reconnect the USB cable

If reconnecting the USB cable does not solve the issue, move on to the steps below.

  1. Disconnect the audio system USB cable from the computer.

  2. Restart the computer.

  3. Power cycle the audio system.

  4. Run the Services application as an administrator.

  5. Enter Services into the search box near the Start button.

  6. Select the Services app and then Run the application as an administrator on the right side of the window.

  7. Go to NurevaConsoleDaemon in the Services application.

    • If the daemon is running, launch the Nureva App.

    • If the daemon is not running, restart the daemon and then launch the Nureva App.

  8. Connect the USB cable to the computer when the Nureva App launches the connection screen.

the Nureva App will take up to 30 seconds to recognize the reconnection and for the connection to show on the dashboard.

Replace the USB cable

If the first two recommended steps did not solve the problem, try using a different USB Type A-B cable.

Note: If the Nureva audio system is not connecting after trying the steps above, contact Nureva Technical Support.

CV30 camera

Windows computer

When a CV30 camera is not recognized by the Nureva App, try the following:

  1. Open the Nureva App.

  2. Disconnect the USB Type A-B cable from the camera and the Nureva USB 3.0 hub.

  3. Reconnect the USB Type A-B cable to the camera and the USB 3.0 hub.

the Nureva App will take up to 30 seconds to recognize the reconnection and for the connection to show on the dashboard.

Restart and reconnect the USB cable

If reconnecting the USB cable does not solve the issue, move on to the steps below.

  1. Close the Nureva App.

  2. Disconnect the USB Type A-B cable from the USB 3.0 hub and the CV30 camera.

  3. Connect a different USB Type A-B cable to the USB 3.0 hub and the CV30 camera.

    • The USB Type A-B cable from a Nureva audio conferencing system is recommended.

  4. Open the Nureva App

Note: If the camera is now connected, contact Nureva Technical Support for instructions about replacing the original USB Type A-B cable for the CV30.