Compatibility analysis — Nureva Dual HDL300 and Poly G7500

Nureva has determined that the Poly G7500 system will work with the Nureva^® Dual HDL300 when configured as shown in this article. Our lab testing found that using analog 3.5 mm connections resulted in suboptimal audio quality. A USB connection is recommended.

Before starting

• Set up the Dual HDL300 system by following the steps in the get started guide:

  Get started with the Dual HDL300 system

• Ensure the Poly G7500 is using firmware version 4.3.0-406189 or later.

• Complete setting up the Poly G7500 using the setup instructions.

  Poly G7500 support

On the Poly G7500

1. Connect the USB-B to USB-A cable from the Dual HDL300 connect module to a USB-A port on the G7500.

2. Log in to the Poly G7500 dashboard.

3. Go to Audio/Video.

4. Select Audio.

   • Select General Audio Settings.

   • Select the Enable USB Audio checkbox.

5. Return to General Audio Settings.

6. Go to NoiseBlockAI Options.

   • Select NoiseBlockAI v2.

7. A green notification will confirm that the settings have automatically been saved.

8. Log out of the Poly G7500 dashboard.

Mute function

When muting the microphones for the Nureva audio system, there will be some differences in functionality between this integration and a standard installation. With a G7500 integration, note the following:

• Nureva remote — Mute functions the same as with a standard installation.

• G7500 remote — The microphones are muted but the status indicator lights on the microphone and speaker bars do not change to red. The conferencing platform shows the microphones as muted.

• Microsoft^® Teams Room — The microphones are muted but the status indicator lights on the microphone and speaker bars do not change to red. Teams will display the microphones as muted.

• Zoom Room — The microphones are muted but the status indicator lights on the microphone and speaker bars do not change to red. Zoom will display the microphones as muted.

Volume control

When changing the volume for the Dual HDL300, the status indicator lights on the microphone and speaker bars do not reflect the volume up or volume down sequences that happen with a standard installation. The volume does change as instructed; however, the lights flash instead.

Additional resources

Need help with setting up the Poly G7500 for the first time? Poly provides comprehensive resources with detailed instructions for a successful setup.