Update the HDL200 system firmware

Nureva^® Console, the Nureva App and the HDL200 system provide visual cues when a firmware update becomes available. If a message about a firmware update is shown a new firmware version is needed.

Important: The HDL200 system will not be available for calls during the firmware update. Please do not turn off the computer or unplug or disconnect the device.

Nureva App

1. Connect to the HDL200 system using the Nureva App.

2. If an update is available, the update button on the home page will be enabled.

3. Click the update button to start a device update.

When the HDL200 firmware update is complete, performing a test call is recommended to ensure audio quality.

Nureva Console cloud

Launch Nureva Console in a browser and sign in to check for and complete a firmware update. If an update is available, complete the steps below to update the firmware.

1. Click on the 3-dot actions menu and select Update firmware. A confirmation dialog will appear to advise the device will not be available for calls during the update process.

2. Click Update to continue. The download and update process will commence. When completed, the new firmware version will be visible.

When the HDL200 firmware update is complete, performing a test call is recommended to ensure audio quality.

Nureva Console client

Launch Nureva Console client to check for and complete a firmware update. If an update is available, complete the steps below to update the firmware.

1. Click on the blue Update firmware button or the Update firmware button in the yellow bar at the bottom of the screen. The download and update process will commence. When completed, the new firmware version will be visible.

When the HDL200 firmware update is complete, performing a test call is recommended to ensure audio quality.

Note: After updating the firmware, the computer must be restarted. In some cases, the USB cable between the computer and the HDL200 system will need to be unplugged and reconnected.