Connect module status indicator lights - HDL310 and HDL410
    • 12 Apr 2024
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    Connect module status indicator lights - HDL310 and HDL410

    • PDF

    Article summary

    The Nureva® HDL310 and HDL410 systems feature status indicator lights on the front and back of the connect module. The status indicator lights can be used to help troubleshoot issues with the system and confirm the device is ready to be used.

    Connect module front viewFront view

    Indicator

    Description

    Status light - power

    Solid white: The system is switched on.

    Off: The system does not have power.

    Status light - firewire update required

    Solid yellow: The system requires a firmware update and is not available.

    Status light - successful USB connection

    Solid green: Successful USB connection and recognized as a USB device.

    Off: No USB connection or is not recognized by the operating system.

    Status light - mic and speaker bar connected port 1

    Solid green: A microphone and speaker bar is connected to Port 1.

    Note: The light will pulse while a connection is being established.

    Status light - mic and speaker bar connected port 2

    Solid green: A microphone and speaker bar is connected to Port 2.

    Note: The light will pulse while a connection is being established.

    Status light - network connection

    Solid red: Connected to the network but failed to obtain an IP address.

    Flashing red: Connected to the network but cannot access the internet.

    Blinking red: Unknown system error and device should be power cycled.

    Status light - network connection

    Solid green: The device is connected to a network, has an IP address and can access the internet.

    Status light - Nureva console connection

    Solid yellow: The device is communicating with Nureva Console cloud and is ready to be enrolled.

    Status light - Nureva console connection

    Solid red: No communication with Nureva Console cloud.

    • Use our network connectivity tool to diagnose configuration issues.

    • If the network passes the connectivity test and power cycling the HDL410 does not help, please contact Nureva support.

    Status light - Nureva console connection

    Solid green: The device is enrolled and communicating with the Nureva Console cloud server.

    Overheating warning

    Indicator

    Description

    Status light - connect module has overheated

    Solid red: The connect module has overheated and needs to be shut down.

    • Unplug the connect module, wait a minimum of 10 minutes and then plug it in again.

    • If this issue persists, please contact Nureva support.

    Flashing and blinking

    Flashing

    Blinking

    Status light - network connection

    On for 1 second and then off for 0.5 seconds.

    Status light - network connection

    On for 1 second and then off for 4 seconds.

    Connect module rear viewRear view

    Yellow

    Green

    Description

    Off

    Off

    The system is not switched on.

    Flashing

    Off

    This port has been connected to a network. Connect to a microphone and speaker bar instead.

    Flashing

    Flashing

    Incorrect setup. Confirm the Ethernet cables are working and connected to a microphone and speaker bar.

    Off

    Flashing

    The port has been shut down due to a PoE error. The port may be drawing too much power and has shut down for safety. Please contact Nureva support.

    Flashing

    On

    No issue. This port is connected to a microphone and speaker bar and is functioning correctly.

    Connect module rear viewRear view

    Yellow

    Green

    Description

    Off

    Off

    The system is not switched on or the network cable is not connected.

    Off

    On

    This network cable is connected but there is no data being communicated.

    Blinking

    On

    No issue. This port is connected to a network and is functioning correctly.


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