Understanding connect module status indicator lights

Solid white: The system is switched on.

Off: The system does not have power.

Solid yellow: The system requires a firmware update and is not available.

Solid green: Successful USB connection and recognized as a USB device.

Off: No USB connection or is not recognized by the operating system.

Solid green: A microphone and speaker bar is connected to Port 1.

Note: The light will pulse while a connection is being established.

Solid green: A microphone and speaker bar is connected to Port 2.

Note: The light will pulse while a connection is being established.

Solid red: Connected to the network but failed to obtain an IP address.

Flashing red: Connected to the network but cannot access the internet.

Blinking red: Unknown system error and device should be power cycled.

Solid green: The device is connected to a network, has an IP address and can access the internet.

Solid yellow: The device is communicating with Nureva Console cloud and is ready to be enrolled.

Solid red: No communication with Nureva Console cloud.

• Use our network connectivity tool to diagnose configuration issues.

• If the network passes the connectivity test and power cycling the HDL410 does not help, please contact Nureva support.

Solid green: The device is enrolled and communicating with the Nureva Console cloud server.

Solid red: The connect module has overheated and needs to be shut down.

• Unplug the connect module, wait a minimum of 10 minutes and then plug it in again.

• If this issue persists, please contact Nureva support.

On for 1 second and then off for 0.5 seconds.

On for 1 second and then off for 4 seconds.

Off

Off

The system is not switched on.

Flashing

Off

This port has been connected to a network. Connect to a microphone and speaker bar instead.

Flashing

Flashing

Incorrect setup. Confirm the Ethernet cables are working and connected to a microphone and speaker bar.

Off

Flashing

The port has been shut down due to a PoE error. The port may be drawing too much power and has shut down for safety. Please contact Nureva support.

Flashing

On

No issue. This port is connected to a microphone and speaker bar and is functioning correctly.

Off

Off

The system is not switched on or the network cable is not connected.

Off

On

This network cable is connected but there is no data being communicated.

Blinking

On

No issue. This port is connected to a network and is functioning correctly.