Is the HDL300 system compatible with a Microsoft® Surface Hub™?

Nureva® Console client
Last Updated: December 21st, 2022

Yes, Nureva has determined that the Microsoft Surface Hub will work with the HDL300 and Dual HDL300 systems when configured as shown in this article.

Configuring and Updating the HDL300 system

The Microsoft Surface HUB only accepts UWA applications. Nureva Console client is not a UWA application and cannot be loaded onto the Surface Hub. When setting up the HDL300 system and updating firmware, a third-party computer running Nureva Console client is required.

  • Connect the computer to the HDL300 connect module using the included USB-A to USB-B cable
  • Download and run Nureva Console client
  • Register the HDL300 system following the on-screen instructions
    • From the left-hand menu, select System Information
      • If a firmware update is available, click on Update
  • Disconnect the HDL300 from the laptop

Connecting the HDL300 to MS Surface Hub

  • Use the included USB-A to USB-B cable from the HDL300 system’s connect module to the USB-A port on the Surface Hub's bottom I/O panel. 
  • Do not use the side-panel USB port as this is typically reserved for USB sticks and walk-up-and-use (WUAU) scenarios.

From the Surface Hub Windows OS

  • Go to the Windows Start icon
  • Select Settings and then choose Calling & Audio
  • Under Microphone & speakers, set the options 
    •      "Use this microphone for calls"
    •      "Use this speaker for calls"
    •      "Use this speaker for media playback" to Echo Cancelling Speakerphone (HDL300) 
  • Set the volume slider to 100%

The HDL300 system will now integrate seamlessly with the native Surface Hub Microsoft Teams™.

Connection Diagram

NOTE: The technical specifications for the Surface Hub are available on the Microsoft Surface website.

NOTE: The technical information provided in this article, including specifications and recommendations, is provided for customer convenience. The accuracy of this information is not guaranteed and is subject to change without notice. Please check the user manuals and related documentation from each product manufacturer to ensure that your setup meets the proper recommendations.

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