Does the HDL300 system work with audio conferencing (UC&C) software?

Including Zoom Rooms, Microsoft® Teams, Cisco WebEx™, GoToMeeting™, Fuze Rooms, Lifesize®, RingCentral®.
Last Updated: August 16th, 2021

Yes, the HDL300 system can be configured to work with your audio conferencing software using the settings below.

Setting your default device

To ensure the HDL300 system is ready for conference calls it must be set as the default audio and default communication device for playback and recording within the Windows sound settings.

Open Nureva® Console client

  • Select Device settings
  • Select Open your computer sound settings

In Windows sound settings

  • Select the Playback tab
    • Select HDL300 (Echo Cancelling Speakerphone)
    • Using the drop-down menu at the bottom of the panel, choose Set as Default Communication device
    • Select HDL300 (Echo Cancelling Speakerphone)
    • Using the drop-down menu at the bottom of the panel, choose Set as Default device

In Windows sound settings

  • Select the Recording tab
    • Select HDL300 (Echo Cancelling Speakerphone)
    • Using the drop-down menu at the bottom of the panel, choose Set as Default Communication device
    • Select HDL300 (Echo Cancelling Speakerphone)
    • Using the drop-down menu at the bottom of the panel, choose Set as Default device

Changing the volume

Adjustments to the input (HDL300 microphones) or output (HDL300 speakers) can be made using the Windows sound settings.

Adjusting the input (microphone) volume

From Nureva Console client

  • Select Device settings
  • Select Open your computer sound settings

In Windows sound settings

  • Select the Recording tab
    • Right-click on HDL300 (Echo Cancelling Speakerphone)
    • Select Properties
    • Choose the Levels tab
    • Adjust the audio level
    • Click on OK

Adjusting the output (speaker) volume

From Nureva Console client

  • Select Device settings
  • Select Open your computer sound settings

In Windows sound settings

  • Select the Playback tab
    • Right-click on HDL300 (Echo Cancelling Speakerphone)
    • Select Properties
    • Choose the Levels tab
    • Adjust the audio level
    • Click on OK

If you adjust the speaker or microphone volume in your audio conferencing software, the settings in your Windows system settings will probably not change. This inconsistency might make it difficult for you to get your HDL300 system to an optimal input or output volume. 

We recommend setting, and leaving, your audio conferencing software to a volume of approximately 80%. Then, when you need to change the system's input or output volume, adjust it using the Windows sound settings. 

Zoom Rooms settings

  1. Open your Zoom settings
  2. Make sure both the microphone and speaker are set to Echo Cancelling Speakerphone (HDL300)
  3. Under Advanced, deselect "Software Audio Processing"

You will now be able to use your HDL300 system with the Zoom Rooms application.

Microsoft® Teams settings

The volume settings in Microsoft Teams can be found by clicking the gear icon when you're in a call. Set the audio devices to "HDL300," and the speaker and microphone to "Echo Cancelling Speakerphone (HDL300)."

You will now be able to use your HDL300 system with the Microsoft Teams application.

Cisco WebEx™ settings

The volume settings in WebEx are located in the computer audio settings viewed by clicking the More Options button.

  1. Set the volume for both the speaker and microphone to approximately 80%
  2. Under Microphone, deselect "Automatically adjust volume"

You will now be able to use your HDL300 system with the Cisco WebEx application.

GoToMeeting™ settings

The audio settings in GoToMeeting are located in Preferences, under the Audio section.

  1. Set the Microphone Setup to Echo Cancelling Speakerphone (HDL300)
  2. Set the Speakers Setup to Echo Cancelling Speakerphone (HDL300)

You will now be able to use your HDL300 system with the GoToMeeting application.

Adjusting Speaker volume settings

After starting your GoToMeeting you can adjust the microphone and speaker settings.  From the GoToMeeting window, complete these steps.

  1. Select Computer Audio
  2. Left-click on Sound Check

From the Sound Check window, you are able to adjust the speaker volume.

Adjusting Microphone volume settings

Microphone volume settings cannot be adjusted from GoToMeeting.  Any adjustments to microphone volume settings can be made in Nureva Room Manager and Windows Audio settings.

Lifesize® settings

The volume settings in Lifesize software are located in Profile Settings Audio/Video. Under both Microphone and Speakers pull-downs, set the HDL300 system as the default device.

You will now be able to use your HDL300 system with the Lifesize video conferencing software.

RingCentral® settings

The volume settings are located in RingCentral's Settings

  1. Under Audio, set both Speaker and Mic to HDL300 system as the default device. We recommend setting the microphone to approximately 80%.
  2. Under Microphone, deselect "Automatically adjust volume"

You will now be able to use your HDL300 system with RingCentral meetings.

Fuze Rooms settings

The volume settings in Fuze are located in Profile Settings → Audio/Video.

  1. Under Microphone & Speakers, set the HDL300 system as the default device
  2. Under Advanced, deselect both:
    • Enable acoustic echo cancellation
    • Enable automatic gain control


You will now be able to use your HDL300 system with the Fuze application.


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