Getting started with HDL300 and Dual HDL300 systems

Nureva® Console with Windows® or macOS®
Last Updated: September 19th, 2022

  Administrative access required on the computer connected to the HDL300 system

Step 1: Download Nureva Console client


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Ver. 2.6.2041245   Size: 123 MB




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Ver. 2.6.204125    Size: 185 MB



Install on the computer connected to the HDL300 or Dual HDL300

  • Launch Nureva Console client installer 
  • Follow the steps to complete the installation

Nureva Console client enables:

  • Remote management of Nureva devices in Nureva Console
  • Device firmware updates
  • Local device management

NOTE: If you have increased security on your network, you may need to approve the URLs from this list.

Step 2: Install and connect hardware

Install the HDL300

Connect an HDL300
  • Using the provided USB cable, connect to the USB-B port on the connect module
  • Run the cable to the in-room PC, connecting to the USB-A port
  • Connect the provided PoE cable to the RJ45-1 port on the connect module
  • Run the PoE cable to the RJ45 port on the back of the microphone and speaker bar
  • Connect the provided power supply to the connect module and plug it into an available outlet or power bar

Install a Dual HDL300

Connect a Dual HDL300
  • Using the provided USB cable, connect to the USB-B port on the connect module
  • Run the cable to the in-room PC, connecting to the USB-A port
  • Connect the provided PoE cables to each RJ45 port on the connect module
  • Run the PoE cables to the RJ45 ports on the back of each microphone and speaker bar
  • Connect the provided power supply to the connect module and plug it into an available outlet or power bar

Once connected and powered

  • The HDL300  or Dual HDL300 system will automatically calibrate
    • Please remain quiet in the room until calibration is complete 
  • When calibration has been completed continue to Step 3 and launch Nureva Console client to perform the firmware update.

Step 3: Enable remote management

  • Launch Nureva Console client
  • The HDL300 systems will be automatically detected by Nureva Console client
    • If the system is not detected, check the USB connection to the computer as well as the power connection

If a CV30 camera is connected to the same computer, it will also appear in the Nureva Console client device list. After the HDL300 system is enrolled into Nureva Console cloud, the CV30 camera will be enrolled by Nureva Console.  Learn more about getting started with the CV30 camera. 

  • Click the Manage remotely button in the blue banner
  • Click the Enable remote management button at the bottom of the window
Step 1: Account creation or sign in
  • Click the Create account link
  • Advance to the Nureva Console account creation page
  • Complete account creation
  • If you have an account, sign in and enroll your device

    Please DO NOT close Nureva Console client as it is needed to complete enrollment.


  • Enter an email address for the account sign-in, and watch for the verification email
  • Verify the email address by clicking the Verify link in the email
  • Enter your first name, last name, password, a security question and answer
  • Agree to the Nureva Software License and General Terms
  • Opt-in or out of product and service emails
  • Click on Create account to complete account setup and proceed to the sign-in page
  • Sign in using the email address and password set up earlier
  • Enter your Organization's name and click Create

Click here for additional information on how to create an account.


NOTE: If you have increased security on your network, you may need to approve the URLs from this list.


Step 2: Begin enrollment


When Nureva Console cloud launches for the first time, no devices will be enrolled. To make the connection between the physical hardware and the ability to manage it online, an enrollment code is required.

  • Click on Enroll device to begin device enrollment
NOTE: If you have closed the client window, relaunch the desktop client and click Manage remotely

Step 3: Generate enrollment code
  • Click the Generate enrollment code button in Nureva Console client. 
 Step 4: Copy enrollment code
  • Click the Enroll device button in the client
  • Return to the browser window
  • Paste the enrollment code into the Enter code box in Nureva Console cloud
  • Click Next
  • Select Allow from the pop-up in your browser to continue with device enrollment

Step 5: Room details (optional)

  • Enter some room details such as the room name, type, capacity and tags
  • Click Save


The HDL300 system should now appear in the device list, as shown below.


Step 4: Update firmware

 The HDL300 system will not be available for calls during the firmware update. Please do not turn off the computer, unplug, or disconnect the device.

Nureva Console indicates the firmware version of each enrolled device. If Update available is shown in the firmware version column of the dashboard, the firmware is not up to date. 
  • Click on the three dots in the Actions menu and select Update firmware

A confirmation dialog will appear to acknowledge that the device will not be available for calls during the update process.

  • Click Update to continue

The download and update process will commence. When completed the new firmware version will be visible.

The HDL300 setup is now complete. To ensure audio quality it is recommended to perform a test call.

For more information on optimizing device settings please go here.


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