About the average background noise measurement

Nureva® Console with HDL200, HDL300, and Dual HDL300 systems
Last Updated: April 29th, 2022

With Nureva Console cloud an average background noise measurement can be found on the Rooms page for each of the rooms in your organization.

The average background noise measurement provides a rolling average of background noise data in the room from the past several days. It is a measurement of the ambient noise level in the room.

If you are concerned about the average background noise measurement in any of your rooms, click on the Explore detailed data link to explore detailed background noise data using Analytics. See Getting started with Nureva Console Analytics for more information. 

 Required to view the average background noise measurement:

  1. Ensure the Nureva Console client application in each room is running and up to date
  2. Confirm your Nureva audio devices have the latest firmware
  3. Enroll your Nureva audio devices into Nureva Console cloud to enable remote management


Data load issue

Instead of the average background noise measurement, you may see a message that says, “Oops, that data didn’t load. Please refresh the page,” as in the screenshot below. This means that Nureva Console encountered a problem when loading the data.

Refreshing the page in your browser should solve this problem. If the issue persists after several refreshes, contact support for assistance. 

Missing data

You may see an average background noise measurement of 0 dBA in a light grey color, as in the screenshot below. 

This state indicates that no analytics data has been collected by the Nureva audio conferencing system for the past several days. There are 2 possible reasons for missing data.

1. The Nureva audio device in the room is not enabled to collect analytics data

2. The Nureva audio conferencing system in the room is enabled to collect analytics data but has not collected any data in the past several days because the device was not ‘Online’

Learn more

If you are interested in learning how Nureva audio devices measure background noise level, please refer to About background noise level

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