--- title: "URL approvals | Nureva support" slug: "url-approvals-for-nureva-console" description: "Ensure uninterrupted access to Nureva Console, including the desktop client, by maintaining a stable internet connection. When utilizing enhanced internet security measures or firewalls, approve the listed URLs to facilitate seamless connectivity. " tags: ["Compatibility", "Nureva audio", "Resource", "Nureva Console"] updated: 2026-02-20T20:56:04Z published: 2026-02-20T20:56:04Z canonical: "support.nureva.com/url-approvals-for-nureva-console" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nureva.com/llms.txt > Use this file to discover all available pages before exploring further. # URL approvals for Nureva Console Nureva® Console requires a steady internet connection. To allow for a steady internet connection when enhanced internet security measures or firewalls are being used, the URLs listed here will need to be approved. > [!NOTE] > **Note:** Nureva Console connections are both inbound and outbound initiated. These are bidirectional, non-persistent connections. ## URLs to approve | Service | URL | | --- | --- | | *. nureva.com | Port 443 (HTTPS) All traffic from *. nureva.com on this port must be allowed | | Nureva Console | https://console.nureva.com | | Account Management Service | https://account-management-service.nureva.com | | Device Management Service | https://device-management-service.nureva.com | | Device Analytics Service | https://api-developers.nureva.com | | Version Service | https://versions.nureva.com | | Authentication Service | https://auth-provider.nureva.com https://identity.nureva.com | | Terms of Service | https://links.nureva.com/nureva-console-terms-of-service | | Privacy Statement | https://links.nureva.com/nureva-console-privacy-statement | | Intellectual Property Statement | https://links.nureva.com/nureva-console-statement-of-ip | | Support | https://links.nureva.com/nureva-support | | IoT Hub Hostname | Gateway-IoTHub-Prod.azure-devices.net Uses MQTT protocol over port 8883 (continuous connection) | | Configuration Service (LaunchDarkly .NET Reference) | https://app.launchdarkly.com https://stream.launchdarkly.com https://events.launchdarkly.com https://clientstream.launchdarkly.com | | Telemetry | dc.applicationinsights.azure.com dc.applicationinsights.microsoft.com dc.services.visualstudio.com Ad blocking breaks telemetry functionality (continuous connection) | | Stylings | https://fonts.googleapis.com/ https://p.typekit.net/ https://use.typekit.net | | Firmware updates | https://nurevaproddistribution.blob.core.windows.net/ | | Live updates | https://nureva-signalr-prod.service.signalr.net wss://nureva-signalr-prod.service.signalr.net https://notification.nureva.com | ### Restricted Windows environments - For Windows® systems with restrictive group policies, enabling the execution of scripts is required for the following folders: - C:\Program Files (x86)\Nureva\Nureva Console client\resources - C:\Program Files (x86)\Nureva\Nureva Console client\resources\services - C:\Program Files (x86)\Nureva\Nureva Console client\resources\elevate - C:\program files (x86)\nureva\nureva updater service\elevate - C:\Windows\system32 ### Proxy environments Nureva Console does not currently support proxy environments. ## HDL200, HDL300 and Dual HDL300 systems --- ### Troubleshooting connections To help determine the reason for an HDL200, HDL300 or Dual HDL300 system to be offline, Nureva Console offers a convenient tool that checks the network configuration. After the check has been completed, a report is issued showing the status of the URLs and recommended remedies. Generally, this tool will be used after checking that the local area network (LAN) is working and when one of the following situations applies: - A user is unable to enroll an HDL200, HDL300 or Dual HDL300 system into Nureva Console. - An HDL200, HDL300 or Dual HDL300 system is displaying the offline status in the Nureva Console. ### Required before starting Ensure the following: - A Nureva audio device is connected to a computer and running. - The Nureva App has been set up and is ready to use. - [Learn more](https://support.nureva.com/docs/get-started-with-the-nureva-app) about using the Nureva App. - The computer is connected to a network and has internet access. - The computer is not using a VPN. - The computer does not have any proxy configuration enabled. ### Using the network check tool 1. Open the Nureva App. 2. Click on **Tools**. 3. Press the **Network check** button. 4. A window will open showing a report with any URLs that need attention and the recommended remedies. ## HDL310 and HDL410 systems --- ### Additional network configuration information The HDL310 and HDL410 systems require a steady internet connection for remote management through Nureva Console cloud. Additional network configuration could be needed to ensure a steady connection. Information about the additional configuration and a troubleshooting tool are available in the following articles. [HDL310 network configuration](https://support.nureva.com/docs/hdl310-system-network-configuration) [HDL410 network configuration](https://support.nureva.com/docs/hdl410-system-network-configuration) ### Nureva Console security brief Find security and privacy details related to our cloud-based management platform. [Introduction to Nureva Console security](https://www.nureva.com/hubfs/product-resource/audio-conferencing/nureva-console-security-brief.pdf)