---
title: "Updating an HDX series device | Nureva support"
slug: "updating-an-hdx-series-device"
description: "How to update your Nureva HDX system and manage device updates efficiently."
tags: ["HDX", "Update"]
updated: 2026-06-16T18:44:26Z
published: 2026-06-16T18:44:26Z
canonical: "support.nureva.com/updating-an-hdx-series-device"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating an HDX series device

> [!NOTE]
> The Nureva® HDX series is coming soon.
> 
> Technical support articles are being prepared ahead of HDX availability and may be updated as features, functionality and guidance evolve.

Keeping the HDX system up to date also helps maintain performance, security and access to the latest audio features and improvements. When a device update is available, notifications will be shown in Nureva® Console, the Nureva App and on the system hub.

> [!NOTE]
> ## Before starting
> 
> Set up the Nureva App or Nureva Console to manage the HDX system:
> 
> - [Get started with the HDX series](https://support.nureva.com/docs/get-started-with-the-hdx-series)
> - [Connecting the Nureva App with an HDX system](https://support.nureva.com/docs/connecting-the-nureva-app-with-an-hdx-system)

## Nureva App

To ensure optimum audio quality and access to the latest features, the HDX device version must be up to date. A **blue update icon** will be available in the Nureva App if a device update is available.

The HDX system can be updated through a network connection to the Nureva App. The device running the Nureva App must have access to Nureva services through the internet.

[Connecting the Nureva App with an HDX system](https://support.nureva.com/docs/connecting-the-nureva-app-with-an-hdx-system)

## Nureva Console

Notification that a device update is required will be shown in the following ways:

- The USB connection light on the connect module will be solid yellow.
- A **blue update icon** will be shown in the device version column of the Rooms dashboard.

### Update steps

1. Click the three dots in the **Actions** menu and select **Update device**. A confirmation dialog will advise that the device will not be available during the update.
2. Select **Update device** to start the update process. When the update is complete, the new device version will be visible.
3. When the new device version is visible, make a test call with the system to confirm a successful update.

### Automatic device updates

- Automatic device updates are available when an HDX system is connected to the internet and enrolled into Nureva Console.
- After the automatic update feature has been configured there won’t often be notifications for device updates.
- Automatic device updates are scheduled to run between midnight and 3:00 a.m. based on the chosen time zone.
- The default time zone will match that of the location of the computer being used to set up Console cloud.

[Explore automatic device updates](https://support.nureva.com/docs/automatic-firmware-updates-pro-series)

> [!WARNING]
> **Important:** The audio conferencing system will not be available for calls during the device update. **Do not turn off**, unplug or disconnect the system while a device update is in progress.