---
title: "Updating an HDX series device | Nureva support"
slug: "updating-an-hdx-series-device"
description: "How to update your Nureva HDX system and manage device updates efficiently."
tags: ["HDX", "Update", "HDX system", "Settings", "Setup"]
updated: 2026-10-29T21:15:56Z
published: 2026-10-29T21:15:56Z
canonical: "support.nureva.com/updating-an-hdx-series-device"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating an HDX series device

Keeping the HDX system up to date also helps maintain performance, security and access to the latest audio features and improvements. When a device update is available, notifications will be shown in Nureva® Console, the Nureva App and on the system hub.

> [!NOTE]
> ## Before starting
> 
> Set up the Nureva App or Nureva Console to manage the HDX system:
> 
> - [Get started with the HDX series](https://support.nureva.com/docs/get-started-with-the-hdx-series)
> - [Connecting the Nureva App with an HDX system](https://support.nureva.com/docs/connecting-the-nureva-app-with-an-hdx-system)

## Nureva App

To ensure optimum audio quality and access to the latest features, the HDX device version must be up to date. An **update icon** will be available in the Nureva App if a device update is available.

The HDX system can be updated through a network connection to the Nureva App. The device running the Nureva App must have access to Nureva services through the internet.

[Connecting the Nureva App with an HDX system](https://support.nureva.com/docs/connecting-the-nureva-app-with-an-hdx-system)

## Nureva Console

Notification that a device update is required will be shown in the following ways:

- The USB connection light on the system hub will be solid yellow.
- An **update icon** will be shown in the device version column of the **Rooms** dashboard.

The HDX system must be enrolled in Nureva Console and connected to the internet to receive updates.

### Update steps

1. Launch Nureva Console in a browser and sign in.
2. From the **Rooms dashboard**, select a room with the HDX system.
3. Click the three dots in the **Actions** menu and select **Update device**. A confirmation dialog will advise that the device will not be available during the update.
4. Select **Update device** to start the update process. When the update is complete, the new device version will be visible.
5. When the new device version is visible, make a test call with the system to confirm a successful update.

#### Bulk updates

To update all enrolled HDX devices at once, select **Update all** on the **Rooms** dashboard. Each HDX device must be connected to the internet to receive updates.

### Automatic device updates

An HDX system must be connected to the internet, enrolled in Nureva Console and updated once through the Nureva App before it will receive automatic updates.

- Automatic device updates are available when an HDX system is connected to the internet and enrolled into Nureva Console.
- After the automatic update feature has been configured there won’t often be notifications for device updates.
- Automatic device updates are scheduled to run between midnight and 3:00 a.m. based on the chosen time zone.
- The default time zone will match that of the location of the computer being used to set up Console cloud.

[Explore automatic device updates](https://support.nureva.com/docs/automatic-firmware-updates-pro-series)

> [!WARNING]
> **Important:** The audio conferencing system will not be available for calls during the device update. **Do not turn off**, unplug or disconnect the system while a device update is in progress.