---
title: "Nureva App for Windows is unable to check for updates"
slug: "unable-to-check-for-updates"
description: "Learn how to troubleshoot any issue when Nureva Console client is unable to check for updates. "
tags: ["Troubleshooting", "Resource", "Software", "Nureva Console"]
updated: 2026-02-20T17:57:41Z
published: 2026-02-20T17:57:41Z
canonical: "support.nureva.com/unable-to-check-for-updates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nureva App for Windows is unable to check for updates

If the Nureva® App for Windows® is unable to check for updates, try the steps below.

## Check for server maintenance

On occasions, the server supplying the updates will undergo scheduled maintenance. If the server is down for maintenance, a message will be posted on the login page. If the server isn’t down, take the following steps.

### Restart the computer

1. Restart the computer.
2. Attempt to check for updates again.

### If restarting the computer did not help

1. Uninstall the Nureva App for Windows.
2. Download and install the latest version of [Nureva App for Windows](https://support.nureva.com/docs/download-nureva-app).
3. Launch the application.

## Related

- [URL approvals for Nureva Console](/url-approvals-for-nureva-console.md)