---
title: "Submitting HDL200 device logs to Nureva support | Nureva support"
slug: "submit-hdl200-logs-to-support"
description: "Easy to follow steps for submitting device logs to Nureva support for troubleshooting analysis. These instructions apply to HDL200, HDL300 and Dual HDL300 systems."
tags: ["HDL200 system", "Nureva audio", "Nureva Console", "Troubleshooting"]
updated: 2025-04-25T16:10:39Z
published: 2025-04-25T16:10:39Z
canonical: "support.nureva.com/submit-hdl200-logs-to-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting HDL200 device logs to Nureva support

In certain situations, you may be required to collect the Nureva® Console logs and provide them to Nureva support for analysis. You can do this by following the steps below for Windows® computers. These instructions apply to HDL200, HDL300 and Dual HDL300 systems.

To submit device logs for HDL310 and HDL410 systems, we recommend using the Nureva App.

[Get started with the Nureva App](https://support.nureva.com/docs/get-started-with-the-nureva-app)

[Download device logs using the Nureva App](https://support.nureva.com/docs/download-device-logs-using-the-nureva-app)

## Submitting device logs to request support

1. Go to the [Nureva support website](https://support.nureva.com/ ).
2. Click the **Contact us** button in the top-right corner.
3. Complete the fields in the online form.
4. Click **Choose File** at the end of the form.
5. Select **Local Disk (C:)** and proceed to the **ProgramData** folder and open it.
6. Find the **Nureva** folder in the list of folders and open it.
7. Open the **Nureva Console client** folder.
8. Find and open the **Logs** folder.
9. Use the **Date modified** column to sort the files in chronological order.
10. Choose the files that were updated over the previous 7 days.
  - The log files are selected and attached one at a time.
11. When all the files have been added, click **Submit** to send the contact form to Nureva support.

## Submitting device logs for an open support ticket

For open support tickets, please submit log files via email. The support analyst will provide you with an email address and a ticket number.

The Nureva Console log files are located at C:\ProgramData\Nureva\Nureva Console client\Logs.

1. Create a new folder on the Windows desktop and name it *Nureva device logs*.
2. Click the **File Explorer** icon on the taskbar.
3. Go to the **ProgramData** folder and open it.
4. Find the **Nureva** folder in the list of folders and open it.
5. Open the **Nureva Console client** folder.
6. Within the Nureva Console client folder, find the **Logs** folder.
7. Copy the requested files and paste them into the **Nureva device logs** folder on the Windows desktop.
8. Attach the **Nureva device logs** folder to the email.

Complete the email including the case number and description in the subject line. Be sure to include any additional information that was requested by the support analyst. If you would like additional assistance, please contact Nureva support.