---
title: "Reset HDX passwords with the Nureva App | Nureva support"
slug: "reset-hdx-passwords-with-the-nureva-app"
description: "Reset your HDX system's password quickly and easily with the Nureva App."
tags: ["Nureva App", "Device management", "Password", "HDX system"]
updated: 2026-10-28T17:04:54Z
published: 2026-10-28T17:04:54Z
canonical: "support.nureva.com/reset-hdx-passwords-with-the-nureva-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset HDX passwords with the Nureva App

The Nureva App helps you set up and configure HDX series devices and manage a comprehensive range of audio settings. To use the app, the device enrollment code (default) or a password (optional) is needed. A password can be used to replace the enrollment code.

[Get started with the Nureva App](https://support.nureva.com/docs/get-started-with-the-nureva-app)

## Steps to reset the password

1. Launch the Nureva App and connect to the HDX device using the desktop connection, mobile app, web browser or direct Ethernet connection.
2. In the app, enter the HDX device’s IP address and enrollment code, then select **Continue**.
  - If the enrollment code has been replaced with a password, enter the password.
3. The app will advance to the Nureva App home page.
4. Open the **Settings** menu.
5. Select **Device password**.
6. Enter the new password in the **New password** field.
7. Reenter the new password in the **Confirm new password** field.
8. Complete the password change by pressing **Apply**.

**Back to Settings** returns the app to the Settings menu.

## Password requirements

The Nureva App and the HDX device do not have password requirements. Setting a strong password with the following guidelines is suggested:

- Comprise at least 10 characters.
- Include at least one lowercase and one uppercase letter.
- Include numbers and symbols.

## Forgotten passwords

If the password is forgotten after it has been changed, it can only be updated locally through the Nureva App running on a computer directly connected to the HDX device.

Contact [Nureva support](https://www.nureva.com/contact-us/support) for assistance in returning the password to the default password.

## Additional resources

[Nureva App user guide](https://www.nureva.com/guides/nureva-app)

[HDX series user guide](https://links.nureva.com/hdx)