---
title: "Remote restart & reset for the HDL310 with Nureva App | Nureva support"
slug: "remote-restart-and-reset-hdl310-using-nureva-app"
description: "Learn more on how to use remote restart and how to reset the audio settings if issues arise."
tags: ["Nureva audio", "Configuration", "HDL310 system", "Nureva App", "Audio conferencing"]
updated: 2025-06-11T19:19:09Z
published: 2025-06-11T19:19:09Z
canonical: "support.nureva.com/remote-restart-and-reset-hdl310-using-nureva-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remote restart and reset for the HDL310 using the Nureva App

## Before starting

1. Set up the Nureva App to manage the Nureva system.
  - [Get started with the Nureva App](https://support.nureva.com/v1/docs/en/get-started-with-the-nureva-app)
2. Confirm the Nureva audio system is up to date.
  - [Update HDL310 and HDL410 system firmware](https://support.nureva.com/v1/docs/en/update-hdl310-and-hdl410-firmware)

---

> [!NOTE]
> ## Important
> 
> Ensure the system is not in use before restarting it. If the system is restarted while in use, the device will no longer be connected to the conferencing application and will be dropped from the conference.

## Reset audio settings

When troubleshooting an issue, returning the HDL310 system to its original default audio settings might be necessary. Resetting the audio settings is not available if the device is offline.

1. Open the Nureva App and connect to the Nureva audio system using its IP address and enrollment code, then select **Continue**.
  - If the enrollment code has been replaced with a password, enter the password.
2. Open the **Tool** menu.
3. Scroll down to **Reset audio settings** and press the **Reset** button.

The device will now be back to the original default audio settings.

## Restart device

When troubleshooting an issue, restarting the HDL310 system could be required. Restarting the device will force a power cycle, turning the system off and then on again. An HDL310 system can be restarted if there is an issue with the connect module or if the Ethernet cable is disconnected from the microphone and speaker bar.

> [!NOTE]
> **Note:** While the system restarts, it will be shown as offline. The device will not be available for use in a conference until the restart is complete.

1. Open the Nureva App and connect to the Nureva audio system using its IP address and enrollment code, then select **Continue**.
  - If the enrollment code has been replaced with a password, enter the password.
2. Open the **Tools** menu.
3. Scroll down to **Restart device** and press the **Reset** button.

This will power cycle the device. Once the restart begins, the device status will be Offline. The device cannot be used during the restart process, which will take up to 5 minutes.

## If the issue persists after restarting the device

A remote restart may not address all issues. If issues persist with the device after a restart, check the status indicator lights on the connect module for further diagnosis.

[What do the status indicator lights on the connect module mean?](https://support.nureva.com/docs/understanding-connect-module-status-indicator-lights)

##