---
title: "How to power cycle the HDL310 system | Nureva support"
slug: "power-cycle-hdl310-system"
description: "Learn how to power cycle your HDL310 audio system and troubleshoot overheating. "
tags: ["Guide", "HDL310 system", "Pro series", "Nureva audio", "Meeting room audio"]
updated: 2024-04-18T20:40:35Z
published: 2024-04-18T20:40:35Z
canonical: "support.nureva.com/power-cycle-hdl310-system"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to power cycle the HDL310 system

Power cycling a Nureva® audio system is a great first step in troubleshooting. To complete a power cycle, follow the steps below.

## Power cycle the microphone and speaker bar

Unplug the Ethernet cable from the RJ45 port on the back of the connect module and then plug it back in.

![cm2.back.rj45ports_04.24](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/Copy%20of%20cm2.back.rj45ports_04.24.jpg)

## Power cycle the whole system

Unplug the AC power adapter cable from the port on the back of the connect module. Wait about 10 seconds before plugging it back in.

![Connect module rear view](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/Copy%20of%20cm2.power.port_04.24.jpg)

## Overheating warning

| Indicator | Description |
| --- | --- |
| ![Overheating warning status light](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/Copy%20of%20Copy%20of%20cm2.front.status.lights.explained.overheating_04.24.jpg) | **Solid red:** The connect module has overheated and needs to be shut down. - Unplug the connect module, wait a minimum of 10 minutes and then plug it in again. - If this issue persists, please [contact Nureva support.](https://www.nureva.com/contact-us/support) |

## Power cycle the connect module

Unplug the AC power adapter cable from the port on the back of the connect module. Wait a minimum of 10 minutes before plugging it back in.

## Prevent overheating

- Do not block the vents on the top, bottom or back of the connect module.
- Ensure adequate space between all vents and other objects (a minimum of 2" or 5 cm) to promote airflow and cooling and to keep the circuits from overheating.
- Avoid locations where ambient air reaches temperatures greater than 40° C.
- Avoid installing the connect module in a confined space.
- Avoid rack mounting the device.
- Avoid installing the connect module close to other devices that generate heat.

![Preventing overheating diagram](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/Copy%20of%20cm2_vent_locations_04.24.png)

The connect module requires a minimum of 2" (5 cm) clearance for airflow around the vents to avoid overheating.