---
title: "The Nureva App for Windows has stopped responding"
slug: "nureva-app-windows-has-stopped-responding"
description: "Explore your options when troubleshooting any issues with Nureva Console not responding."
tags: ["Troubleshooting", "Resource", "Software", "Nureva Console"]
updated: 2026-05-12T19:55:11Z
published: 2026-05-12T19:55:11Z
canonical: "support.nureva.com/nureva-app-windows-has-stopped-responding"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The Nureva App for Windows has stopped responding

When presented with an error notification that the Nureva® App for Windows® cannot reach a Nureva audio device, take the following steps.

## With administrative privileges to the computer

1. Type **Services** into the Windows® system search bar.
2. Run the Services app as an administrator (enter password if required).
3. Select **Nureva Console Daemon**, described as *Service to support Nureva products*, and press **Start the service**.
4. If the service shows as running, press **Stop the service**, then press **Start the service**.

![Screenshot showing the Nureva daemon button for starting the Windows service.](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/Nureva%20App%20for%20Windows%20stopped.png)

> [!NOTE]
> **Note:** If starting the service is not successful, follow the instructions below.

## Without administrative privileges to the computer

1. Restart the computer that is running the Nureva App.
2. If restarting the computer doesn’t resolve the issue, uninstall the Nureva App for Windows then download and reinstall the latest version.

[Download the Nureva App for Windows](https://support.nureva.com/docs/download-nureva-app)

## Related

- [Nureva App for Windows is unable to check for updates](/unable-to-check-for-updates.md)
- [Nureva Console FAQs](/nureva-console-faqs.md)