---
title: "Updating a Dual HDL300 system"
slug: "how-to-update-hdl300-dual-systems"
description: "Learn how to update your Dual HDL300 audio system using the Nureva App and Nureva Console."
tags: ["Dual HDL300 system", "Nureva audio", "Nureva Console", "Software", "Update"]
updated: 2026-07-03T20:08:40Z
published: 2026-07-03T20:08:40Z
canonical: "support.nureva.com/how-to-update-hdl300-dual-systems"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating a Dual HDL300 system

Nureva® Console and the Nureva App will indicate if a device update is available. If a message about an update is shown the Dual HDL300 audio system is currently not up to date and should be updated.

> [!WARNING]
> **Important**: The Nureva audio system will not be available for calls during the device update. Do not turn off the computer or unplug or disconnect the device.

## Nureva App

1. Connect to your Dual HDL300 using the Nureva App.
2. If an update is available, the update button on the home page will be enabled.
3. Click the update button to start a device update.

The device update is now complete. To check the audio quality, it is recommended a test call is performed within the room.

## Nureva Console cloud

Launch [Nureva Console](https://console.nureva.com/sign-in) in a browser and sign in to check for and complete a device update. If an update is available, complete the steps below to update the device.

1. Click the **3-dot** actions menu and select **Update device**.
2. A confirmation dialog will advise that the device will not be available for calls during the update process.
  - Click **Update** to continue.
3. The download and update process will commence. When completed, the new device version will be visible.

The update is now complete. To check the audio quality, it is recommended a test call is performed within the room.