---
title: "Using remote restart and reset with the HDL410"
slug: "how-to-remote-restart-and-reset-hdl410"
description: "Learn more on how to use remote restart and how to reset the audio settings if issues arise."
tags: ["Nureva audio", "Configuration", "HDL310 system", "HDL410 system", "Nureva Console", "Audio conferencing"]
updated: 2026-05-12T19:42:29Z
published: 2026-05-12T19:42:29Z
canonical: "support.nureva.com/how-to-remote-restart-and-reset-hdl410"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using remote restart and reset with the HDL410

When an HDL410 system is enrolled into Nureva® Console, it’s possible to remotely manage the device. This includes remotely restarting and resetting the system.

Remote restart and reset are also supported through the Nureva App, providing another convenient option for managing the HDL410 system.

## Remotely restarting the HDL410 system

When troubleshooting an issue, restarting the HDL410 system could be required. Remotely restarting the device will force a power cycle, turning the system off and then on again. To remotely restart the system, it must be online and connected to Nureva Console. Remotely restarting the device is not available if the device is offline.

An HDL410 system can be restarted if there is an issue with the connect module or if the Ethernet cable is disconnected from the microphone and speaker bar.

> [!NOTE]
> **Note:** While the system restarts, it will be shown as offline in Nureva Console cloud. The device will not be available for use in a conference until the restart is complete.

## Before beginning the restart

Ensure the system is not in use before remotely restarting it. If the system is restarted while in use, the device will no longer be connected to the conferencing application and will be dropped from the conference.

## How to remotely restart the system

![Screenshot showing the HDL410 restart button.](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/HDL410%20restart%20button.png)

## Nureva Console

1. Go to [console.nureva.com](http://console.nureva.com) in a supported browser.
2. Sign in to Nureva Console.
3. From the **Rooms dashboard** select the room with the HDL310 system.
4. Select the HDL410 from the list of devices.
5. On the main **Room overview** page, press the **Restart button**.
6. In the dialog box, press **Restart device**.

## Nureva App

1. On the **home** page, press the **Restart button.**
2. In the dialog box, press **Restart device**.

This will power cycle the device. Once the restart begins, the device status will be Offline. The device cannot be used during the restart process, which may take up to 5 minutes.

## If the issue persists after restarting the device

A remote restart may not address all issues. If issues persist with the device after a restart, check the status indicator lights on the connect module for further diagnosis.

[What do the LEDs on the connect module mean?](https://support.nureva.com/docs/understanding-connect-module-status-indicator-lights)

## Remotely resetting the HDL410 system audio settings

When troubleshooting an issue, returning the HDL410 system to its default audio settings might be necessary. Pressing the Reset button will restore the audio settings to their original default setup. The HDL410 must be online and connected to Nureva Console to be remotely reset. Remotely resetting the device is not available if it is offline.

You can reset audio settings directly in the Nureva App.

## How to remotely reset the system

![](https://cdn.document360.io/1ff82979-b9bd-4d03-9c0e-683bae60b79a/Images/Documentation/reset_audio_settings.png)

## Nureva Console

1. Go to [console.nureva.com](https://console.nureva.com) in a [supported browser](https://support.nureva.com/docs/nureva-console-cloud-supported-browsers).
2. Sign in to Nureva Console.
3. From the **Rooms dashboard** select the room with the HDL410 system.
4. Select the HDL410 from the list of devices.
5. Go to **Tools**.
6. Press the **Reset** **audio settings** button.
7. In the dialog box, press **Reset.**

## Nureva App

1. From the **home** page, go to **Tools**.
2. Press the **Reset** **audio settings** button.
3. In the dialog box, press **Reset.**

The device will now be back to the original default audio setting