Get started with the HDL310 system
    • 19 Apr 2024
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    Get started with the HDL310 system

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    Article Summary

    Locate and record the enrollment code

    Nureva® Console cloud allows for remote management and monitoring of Nureva audio conferencing systems. So that the HDL310 system can be managed remotely, the device must be enrolled into the Nureva Console cloud application.

    For the HDL310 system, an enrollment code is provided on a label found at the bottom of the connect module. This code is specific to the HDL310 system and cannot be used for other Nureva systems.

    When the connect module is removed from the box, a card is attached to the top that is easily removed. On the card are locations to write the enrollment code and a room name. Recording this information on the card allows for easy reference later.

    getting.started.write down the code_04.24

    Step 1: Install the HDL310

    Review the HDL310 system’s installation guide before installing the device. Important considerations such as the placement of the microphone and speaker bar and required materials are outlined in the guide.

    Placement and clearance recommendations

    Step 2: Connect the HDL310

    1. Connect the provided Ethernet cable to the RJ45-1 port on the connect module.

    2. Run the Ethernet cable to the RJ45 port on the microphone and speaker bar.

    3. Connect a CAT5e Ethernet cable (not supplied) to the network port on the connect module.

    4. Plug the CAT5e Ethernet cable into a network connection (router, modem, wall jack).

    5. Connect the provided power cord to the connect module and plug it into an outlet or a power bar.

    HDL310 connection diagram_04.24

    Step 3: Connect a computer

    To participate in an audio or video conference, a computer is required.

    1. Connect the provided USB cable to the USB-B port on the connect module.

    2. Run the cable to the computer, connecting to a USB-A port.

    After the conference has been completed, the computer can be disconnected from the connect module.

    Step 4: Enroll the HDL310 system

    Nureva Console cloud allows for remote management and monitoring of Nureva conferencing systems. The device will need to be enrolled into Nureva Console to make the connection to the physical hardware and be able to manage it online. Below are the steps for enrolling an HDL310 system into the Nureva Console cloud application.

    Note: This article outlines the steps for an HDL310 system. For information about enrolling other Nureva systems, see How to generate an enrollment code with Nureva Console client.

    Set up a Nureva Console account

    Before an HDL310 system can be enrolled into the cloud application, an account will need to be set up. A computer will be required to set up the account. If there is already an account for the Nureva Console cloud application, advance to Create an organization below

    1. Go to console.nureva.com in a supported browser.

    2. Select Create an account.

    3. Complete all the fields and set-up steps.

      • Enter the email address.

      • Enter a first and last name.

      • Create a password.

      • Agree to the Nureva terms of use.

      • Opt in or opt out of email notifications.

      • An email will be sent to the email address.

    4. Click the Create account button at the bottom of the screen.

    5. Check email.

      • A verification email will be sent to the email address.

      • Check the junk or spam folder if the email is not in the inbox.

    6. Select Verify in the email.

    You will be directed to the sign-in page for the account.

    Create an organization

    Before an HDL310 system can be enrolled, the user must log in to a Nureva Console cloud account that is linked to an organization. When logging in to a cloud account for the first time, the user will be prompted to create an organization. If the account already has an organization in place, advance to Enroll the HDL310 system below.

    1. Go to console.nureva.com in a supported browser.

    2. Enter the email address and password.

    3. Select Sign In.

    4. Follow the onscreen prompts to complete creating an organization.

      • Explore information about creating an organization.

    5. After entering the organization name, click the Create button.

    The organization will be linked to this user account and enrollment can begin.

    Enroll the HDL310 system

    1. From the Rooms dashboard, click the Enroll Device button.

    2. Enter the enrollment code from the connect module and click Next.

    3. Select Allow from the pop-up in your browser to continue with device enrollment.

    4. Enter some room details such as the room name, type, capacity and tags to help identify the device and the room within the organization.

    5. Click Save.

    The HDL310 system will appear in the list of devices and can be managed online.

    Enrolling an offline HDL310 system

    An offline HDL310 system cannot be fully enrolled. The enrollment code can be entered and will be accepted, prompting the completion of the room setup. After the room setup is completed, Nureva Console will advance to the Rooms dashboard. The room will be shown with an unknown device listed as enrolling.

    After the HDL310 has been connected to the network and it is accessible by the cloud application, Nureva Console will complete the enrollment.

    Problems enrolling?

    If the HDL310 system cannot be enrolled, the information below will help with troubleshooting.

    • The specific enrollment code for the HDL310 system must be used.

    • Enrollment codes for other Nureva conference systems are not valid with the HDL310 system.

    • The HDL310 can only be enrolled into one account at a time.

    • The HDL310 enrollment code is also visible when using Nureva Console client.

      • Click on the HDL310 icon found in the devices list.

      • Expand the Hardware and network section.

      • The enrollment code is found at the bottom of the connect module information.

    • Check the status indicator lights on the connect module.

    The HDL310 system features status indicator lights on the front and back of the connect module. The indicator lights can help troubleshoot issues with the system and confirm the HDL310 is ready to be used.

    cm2.front.view_04.24Front view

    cm2.back.view_04.24Rear view

    If enrollment is not successful, check the status indicator lights on the connect module and refer to the information found in the HDL310 status indicator lights article.

    Contacting technical support

    Contact Nureva technical support if the following applies:

    • The enrollment code is not accepted when entered.

    • Enrollment does not complete and none of the status indicator lights show an error.

    • Errors occur when creating a Nureva Console account

    Step 5: Update firmware

    The HDL310 system will be unavailable for calls during the firmware update. Please do not turn off the computer or unplug or disconnect the device.

    Nureva Console indicates the firmware version of each enrolled device. If a firmware update is available, notifications will be provided, including the notifications listed below:

    • The USB connection indicator light on the connect module will be solid yellow.

    • A yellow Update available notification will be shown in the firmware version column of the Rooms dashboard.

    To update firmware, take the following steps:

    1. Click on the three dots in the Actions menu and select Update firmware. A confirmation dialog will appear to acknowledge that the device will not be available for calls during the update process.

    2. Click Update to continue. The download and update process will commence. When completed, the new firmware version will be visible.


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