Updating the HDL200 system

Nureva^® Console, the Nureva App and the HDL200 system provide visual cues when a device update becomes available. If a message about a device update is shown a new device version is needed.

Important: The HDL200 system will not be available for calls during the device update. Please do not turn off the computer or unplug or disconnect the device.

Nureva App

1. Connect to the HDL200 system using the Nureva App.

2. If an update is available, the update button on the home page will be enabled.

3. Click the update button to start a device update.

When the HDL200 device update is complete, performing a test call is recommended to ensure audio quality.

Nureva Console cloud

Launch Nureva Console in a browser and sign in to check for and complete a device update. If an update is available, complete the steps below to update the device.

1. Click on the 3-dot actions menu and select Update device. A confirmation dialog will appear to advise the device will not be available for calls during the update process.

2. Click Update to continue. The download and update process will commence. When completed, the new device version will be visible.

When the HDL200 device update is complete, performing a test call is recommended to ensure audio quality.

Nureva Console client

Launch Nureva Console client to check for and complete a device update. If an update is available, complete the steps below to update the device.

1. Click on the blue Update device button or the Update device button in the yellow bar at the bottom of the screen. The download and update process will commence. When completed, the new device version will be visible.

When the HDL200 device update is complete, performing a test call is recommended to ensure audio quality.

Note: After updating the device, the computer must be restarted. In some cases, the USB cable between the computer and the HDL200 system will need to be unplugged and reconnected.