Setting a device IP address with the Nureva App

The Nureva^® App is a web-based companion app designed to enhance the setup and configuration of HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings. A continuous internet connection is not required to use the app.

The app can be accessed over a local area network with a browser and the IP address for the Nureva device. Alternatively, a direct connection to the app is available by connecting an Ethernet cable from the system’s connect module to a tablet, mobile phone or computer.

Using a direct Ethernet connection with the Nureva App

Important

The first time the Nureva App is accessed a browser warning may state: “Your connection to this site is not secure.” This warning appears because the Nureva audio device is protected by a self-signed certificate that is unique to Nureva devices and unknown to the browser. There are two options for proceeding to the Nureva App.

1. Verify that the IP address is correct and select the browser option to proceed to the Nureva App.

2. Connect the computer directly to the Nureva audio device using an Ethernet cable and use the link-local address (169.254.254.254) to proceed to the Nureva App.

Using the app

The Nureva App can be opened and used on a computer or mobile device with a supported browser installed. Currently, the Chrome™ and Safari^® browsers are supported.

1. Open a browser and enter the device IP address into the search bar.

2. When prompted for a password, enter the HDL310 or HDL410 enrollment code and click Continue.

3. The Nureva App home page will open.

Setting a static IP address

1. Open Settings and select Network.

   • On the Network page, the network information — including the Nureva device IP address — is available.

2. In the drop-down menu, change the setting to Static.

   • Four fields are available — IP address, subnet mask, gateway and DNS.

3. Enter the new IP address, subnet mask, gateway and DNS.

   • Multiple DNS entries can be used provided that commas separate them.

4. Press Apply at the bottom of the page.

   • A pop-up window will appear for confirmation.

   • The app will reload the page using the new IP address.

5. Enter the device password to return to the Nureva App home page.

Important: Nureva recommends setting a private device IP address and ensuring all fields are on the same subnet to maintain access to the Nureva device.

Setting a dynamic IP address

If a static IP address has been set up for an HDL310 or HDL410 system, the setting can be returned to a dynamic IP address.

1. Open Settings and select Network.

   • On the Network page, the network information — including the Nureva device IP address — is available.

2. In the drop-down menu, change the setting to Automatic (DHCP).

3. Press Apply at the bottom of the page.

   • A pop-up window will appear for confirmation.

4. After confirming the change, the Nureva App will lose connection with the Nureva device.

5. Find the new IP address to reenter the app.

Important: Resetting the Nureva device will set a new dynamic IP address and return some device settings back to default.

Troubleshooting

Nureva App does not load

If the Nureva App does not load in the browser, check the following:

• Is the correct IP address being used to access the app?

• Are the computer and the Nureva device on the same LAN? The app will not launch if the Nureva device and computer are on different networks.

• Has the HDL310 or HDL410 system been connected to the internet for at least 6 hours? This will allow the device to complete component updates. Internet access is required only to update the device.