Remote restart and reset for the HDL410 using the Nureva App

The Nureva^® App is a web-based companion app designed to enhance the setup and configuration of HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings.

The Nureva App is available from the App Store^® (iOS, iPadOS^®), Google Play™ (Android™) and through a web browser by using the IP address for a Nureva HDL pro series device.

Get started with the Nureva App

Important

Ensure the system is not in use before restarting it. If the system is restarted while in use, the device will no longer be connected to the conferencing application and will be dropped from the conference.

Reset audio settings

When troubleshooting an issue, returning the HDL410 system to its original default audio settings might be necessary. Resetting the audio settings is not available if the device is offline.

1. Open the Nureva App using a browser or an iPhone^®, iPad^® or Android mobile device.

2. Connect to the app by entering the HDL410 device’s IP address and enrollment code, then select Continue.

   • If the enrollment code has been replaced with a password, enter the password.

3. The app will advance to the Nureva App home page.

4. Open the Troubleshooting menu.

5. Press the Reset button.

The device will now be back to the original default audio settings.

Home returns the app to the Nureva App main landing page.

Restart device

When troubleshooting an issue, restarting the HDL410 system could be required. Restarting the device will force a power cycle, turning the system off and then on again. An HDL410 system can be restarted if there is an issue with the connect module or if the Ethernet cable is disconnected from the microphone and speaker bars.

Note: While the system restarts, it will be shown as offline. The device will not be available for use in a conference until the restart is complete.

1. Open the Nureva App using a browser or an iPhone, iPad or Android mobile device.

2. Connect to the app by entering the HDL410 device’s IP address and enrollment code, then select Continue.

   • If the enrollment code has been replaced with a password, enter the password.

3. The app will advance to the Nureva App home page.

4. Open the Troubleshooting menu.

5. Press Restart.

This will power cycle the device. Once the restart begins, the device status will be Offline. The device cannot be used during the restart process, which will take up to 5 minutes.

Home returns the app to the Nureva App main landing page.

If the issue persists after restarting the device

A remote restart may not address all issues. If issues persist with the device after a restart, check the status indicator lights on the connect module for further diagnosis.

What do the status indicator lights on the connect module mean?