Optimize the HDL310 system settings
    • 05 Jun 2025
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    Optimize the HDL310 system settings

    • PDF

    Article summary

    Learn how to optimize the HDL310 system settings for your organization’s unique space. The system’s features and settings are managed using the Nureva® App and Nureva Console. It’s recommended that device settings are adjusted during a test call. All device settings can be returned to the system defaults at any time.

    Before starting

    Nureva App

    Update

    The Update button will become available when an update is available for the HDL310 system.

    Calibrate

    The Calibrate button runs the HDL310 system’s calibration sequence.

    Restart

    The Restart button restarts the HDL310 system.

    Device health

    Network

    Console

    Connected icon

    HDL310 is connected to a network, has an IP address and can access the Internet.

    Connected icon

    HDL310 is enrolled in Nureva Console and is communicating with the services.

    Communication lost

    HDL310 is connected to a network but cannot obtain an IP address.

    Communicating icon

    HDL310 is not enrolled in Nureva Console and is communicating with the services.

    Communication lost

    HDL310 is enrolled in Nureva Console but is not communicating with the services.

    Background noise

    Monitor the room’s background noise levels in real time.

    Coverage map

    The unified coverage map in the Nureva App visually represents the HDL310 system’s microphone coverage. It updates in near real time with sound location data, and with it you can adjust room dimensions, create zones and monitor audio for optimal performance.

    Settings

    Setting

    Description

    Audio conferencing

    Apply recommended settings for Microsoft® Teams Rooms or Zoom Rooms.

    Microphone

    Configure the microphone pickup for mono input or stereo input as well as adjust the microphone gain.

    Audio processing

    Adjust echo reduction and noise reduction settings or calibrate the device.

    Speakers

    Choose a speaker output setting for your listening environment.

    Voice detection

    Enable a pre-trained AI algorithm that differentiates between the human voice and other background sounds to improve camera switching.

    Local integrations

    Allows sound location data to be shared with third-party systems for camera tracking and switching.

    USB port

    Select the USB speed that matches the host computer or third-party device.

    Network

    Set a static or dynamic IP address for the device.

    Device password

    Reset the device password.

    Devices

    See HDL310 system information and manage third-party peripherals. Available device information includes:

    • MAC address

    • IP address

    • Microphone and speaker bar ID numbers

    • Enrollment code

    Tools

    The troubleshooting tools in the app help to set up an HDL310 system as well as diagnose and address problems.

    Setting

    Description

    Network check

    Confirm successful connection to all required services.

    Set up device

    The Set up device feature guides you through device setup, including installation, calibration, device updates and remote management.

    Reset audio settings

    Reset the Nureva device to the default audio settings. Any changes you may have made to the audio settings will be lost.

    Restart device

    Power cycle the Nureva device. The device cannot be used during the restart process, which takes up to 2 minutes.

    Download logs

    Download logs to share with your support technician to troubleshoot
    device issues.

    Contact support

    support.nureva.com


    Nureva Console

    Microphone

    Connect to the Nureva App to configure the HDL310 system’s microphone gain settings with fine adjustments to address issues in tonal quality for remote participants.

    Speakers

    Choose a speaker output setting for your listening environment. The available settings are determined by the firmware version installed on the device.

    Firmware version 1.8 (or earlier) settings

    Firmware version 1.9 (or later) settings

    • Meeting room (default)

    • Classroom

    • Custom

    • Dynamic boost

    • Default

    • Custom

    Dynamic boost maximizes the speaker output and enhances speech intelligibility. Adjusting the treble and bass can affect echo-cancellation performance. It’s recommended these settings are adjusted during a test call.

    Audio processing

    The HDL310 system continuously auto-calibrates for optimal audio quality. Audio processing settings are available in Nureva Console and they should be adjusted only if users are experiencing problems.

    Echo reduction

    Noise reduction

    Select a lower setting if remote users notice that voices in the room are cutting out. If remote users can hear their own voices echoing, select a higher setting.

    • Low

    • Medium (recommended)

    • High

    Select a lower setting if remote users notice that voices in the room are cutting out. If remote users hear background noises such as HVAC systems or fans, select a higher setting.

    • Low

    • Medium (recommended)

    • High

    Calibrate

    Initiate calibration when the room setup has changed significantly to quickly optimize the audio performance of a Nureva audio conferencing system.

    Explore system calibration

    Auxiliary ports

    Aux in

    Connect the auxiliary input source to be output through the HDL310 system’s speakers. The signals from the aux-in port will get mixed with any signals from a USB audio source.

    Aux out

    Select an auxiliary output mode for interoperability with other audio systems.

    Mic level (echo-canceled microphone output at mic level)

    • Used for recorders and mixers

    Line level (default echo-canceled microphone output at line level)

    • Used for external devices

    Speaker out (speaker output at line level)

    • Used for external speakers

    Mixed signal (mixed microphone and speaker signals at line level)

    • Used for hearing augmentation and lecture capture devices

    Speaker reference

    • Used for acoustic tracking cameras requiring reference signals from in-room speakers

    Adaptive Voice Amplification

    Connect to the Nureva App to manage Adaptive Voice Amplification settings. With Adaptive Voice Amplification an external microphone system can be used to amplify a presenter’s voice in the room. The HDL310 system’s full-room audio pickup ensures that remote participants clearly hear all voices from the room.

    Security

    Disable the QR code access

    A device setup tool is available in Nureva Console for HDL310 audio conferencing systems. Each connect module has a specific QR code. When QR code access is enabled, the device setup tool adjusts the device settings. The QR code access can be disabled to prevent access to the settings. Disabling the QR code will not limit access to the tool or the installation tips.

    Integrations

    Local integrations

    Enable local integrations to allow the HDL310 to share sound location data with third-party systems for camera tracking and switching. Some third-party cameras will require the hostname and port number to be manually entered. This information is available in the local integrations dashboard below the toggle that enables integration. Buttons are available for copying and pasting the information into the camera software.

    Recovery

    Reset audio settings

    If it is necessary to return the HDL310 system to its default audio settings, pressing the Reset button will restore the audio settings to their original default setup. The HDL310 must be online and connected to Nureva Console to be remotely reset. Remotely resetting the device is not available if it is offline.

    Restart device

    When restarting the HDL310 system is required, pressing the Restart button will force the device to power cycle, turning the system off and then on again. To remotely restart the system, it must be online and connected to Nureva Console. Remotely restarting the device is not available if the device is offline.


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