Get started with the Nureva App

The Nureva^® App is a web-based companion app designed to enhance the setup and configuration of HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings. This web app is accessed over a local area network (LAN) using a browser and the IP address for the Nureva device. A continuous internet connection is not required to access the app.

Before starting

Ensure the HDL310 or HDL410 system has been connected to the internet for a minimum of six hours. This allows the device to complete component updates. Internet access is required only to update the device.

Have the device IP address and enrollment code ready to access the app. The IP address and enrollment code can be found in Nureva Console. This information is available in the device dashboard, under the Hardware and networking section.

If the device is not connected to Nureva Console, the enrollment code and MAC address can be found on the bottom of the connect module. These will be used to find the IP address and access the app for the first time.

Using the app

The Nureva App can be opened and used on a computer or mobile device that has a supported browser installed. Currently, the Chrome™ and Safari^® browsers are supported.

1. Open a browser and enter the device IP address into the search bar.

2. When prompted for a password, enter the HDL310 or HDL410 enrollment code and click Continue.

3. The app will advance to the Nureva App home page.

Nureva App features

• Settings: Manage HDL310 or HDL410 settings and features.

• Set up device: Find installation tips and guidance when setting up the HDL310 or HDL410 for the first time.

• Integrations: Set up local integrations to allow sharing of sound location data for camera tracking and switching.

• Coverage map: View the sound location data in real time and create camera switching zones.

• Troubleshooting: Confirm the network configuration if an HDL310 or HDL410 device displays an offline status.

Troubleshooting

Nureva App does not load

If the Nureva App does not load in the browser, check the following:

• Is the correct IP address being used to access the app?

• Are the computer and the Nureva device on the same local area network (LAN)? The app will not launch if the Nureva device and computer are on different networks.

• Has the HDL310 or HDL410 system been connected to the internet for a minimum of six hours? This will allow the device to complete component updates. Internet access is required only to update the device.