---
title: "Download device logs using the Nureva App | Nureva support"
slug: "download-device-logs-using-the-nureva-app"
description: "The Nureva App is a web-based companion app designed to enhance the setup and configuration of HDL310 and HDL410 systems, as well as manage a comprehensive range of audio device settings. "
tags: ["HDL310 system", "HDL410 system", "Nureva App", "Troubleshooting"]
updated: 2025-08-12T21:00:20Z
published: 2025-08-12T21:00:20Z
canonical: "support.nureva.com/download-device-logs-using-the-nureva-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nureva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Download device logs using the Nureva App

## Before starting

1. Set up the Nureva App to manage the Nureva system.
  - [Get started with the Nureva App](https://support.nureva.com/v1/docs/en/get-started-with-the-nureva-app)
2. Confirm the Nureva audio system is up to date.
  - [Update HDL310 and HDL410 system firmware](https://support.nureva.com/v1/docs/en/update-hdl310-and-hdl410-firmware)

---

## Downloading the logs

1. Open the Nureva App and connect to the Nureva audio system using its IP address and enrollment code, then select **Continue**.
  - If the enrollment code has been replaced with a password, enter the password.
2. Open the **Tools** menu.
3. Scroll down to **Download logs** and press the **Download logs** button.
4. A zipped file will download after the logs are prepared.
  - The zipped file will be saved to the default download folder on the computer or mobile device.
  - The zipped file contains logs for the Nureva App and the Nureva device.

## Verbose logging

Verbose logging can be enabled when technical support needs logs with a greater level of detail. After one hour verbose logging automatically turns off to save system resources.

1. Open the Nureva App using a browser or an iPhone, iPad or Android mobile device.
2. Connect to the app by entering the HDL310 or HDL410’s IP address and enrollment code, then select **Continue**.
  - If the enrollment code has been replaced with a password, enter the password.
3. The app will advance to the Nureva App home page.
4. Open the **Tools** menu.
5. Slide the toggle to turn the feature on or off.

## Submitting the logs

1. Open the [Nureva support website](https://support.nureva.com/).
2. Click the **Contact us** button in the top-right corner.
3. Complete the fields in the online form.
4. Click **Choose File** at the bottom of the form.
5. Select the zipped Nureva App and device log files.
  - The log files are selected and attached one at a time.
6. Click **Submit** to send the contact form and logs to Nureva Technical Support.