Getting started with your HDL300 system
Resources, tips and FAQs for getting started with your single or dual HDL300 system
About
About the HDL300 system
The HDL300 system uses our patented Microphone Mist™ technology, which enables the microphones to pick up a voice no matter how the speaker moves about the room.
 Easy to install in less than an hour. |
 Continually calibrating to your space |
 Always being improved and updated |
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Single HDL300 system For spaces up to 25' x 25' (7.6 x 7.6 m) |
Dual HDL300 system For spaces up to 30' x 50' (9.14 x 15.24 m) |
The HDL300 system is built on completely new technology and delivers exceptional performance. The system’s 8,192 virtual microphones provide true full-room pickup for virtually any room configuration. Whether you’re seated at a table, holding a stand-up meeting or working at displays.
*The HDL300 system is compatible with both Windows™ and MacOS® computers.
Install
Installing your HDL300 system
Be careful not to overlook our recommendations, including distance from other objects, optimal location in a room and making sure there are no noisy fans or other systems nearby. The following documents can help you install your HDL300 system in the best location possible. | |
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Single HDL300 system |
Dual HDL300 system |
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Installation guide Clearance requirements Technical requirements |
Installation guide Clearance requirements Technical requirements Dual installation tips |
Have a peek at our integration guide to see if any of the solutions relate to your installation.
Other installation considerations
- Where should I install the microphone and speaker bar?
- How close to the ceiling can I mount the microphone and speaker bar?
- Can the microphone and speaker bar be mounted on the ceiling?
- Where should I mount the microphone and speaker bars to maximize coverage?
- How high should the integrated microphone and speaker bars be mounted?
- Can more than one HDL300 system be installed to cover a larger space?
- What do the LEDs on the microphone and speaker bar mean?
- How does the autocalibration work?
- Does the system need to be re-calibrated if it is moved to another room?
- Can I use a USB extender with the system?
- Are the cables provided with the HDL300 system plenum-rated?
Download
Downloading Nureva Room ManagerOnce you've installed your HDL300 system, don't forget to
Nureva Room Manager manages your HDL300 system's | |
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● Volume ● Auxiliary ports ● Sleep mode |
● Active Zone Control ● Calibration ● Audio levels (bass, treble, etc.) |
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*Only available for Windows™ PCs. If you have a MacOS®, try our manual updater. | |
Connect
Connecting to other systemsDid you know we have instructions on how to set up your HDL300 system with many other conferencing and collaboration tools? Just have a look at our ecosystem articles. | |||
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Quick Links: |
Surface Hub™ Dante® Panopto Lecture Capture™ Smartphones and tablets SMART SRS solutions |
StarLeaf Telepresence Cisco® SX80, SX20 Q-SYS™ Core 110f Crestron® DMPS3-4k-150-C Levono® ThinkSmart™ 500 |
Polycom® EagleEye™ Extron® DMP 64 Polycom® RealPresence® Biamp™ Tesira FORTÉ® |
 Also, check out how to use your HDL300 system with popular UC&C clients, such as Zoom Rooms, Microsoft® Teams, Cisco WebEX™, GoToMeeting™ and more. | |||
Resources
| ⛑ | Basic troubleshooting |
- The LED on the microphone and speaker bar is off
- There's no power to the connect module
- Power cycling the HDL300 system
- The computer is not detecting the HDL300
- No power to the integrated microphone and speaker bar
- There is no sound from the speaker
- The microphone isn't picking up sound/remote participants can't hear
- Poor audio pickup from the HDL300 system
- There is poor sound from the speakers
- Microphone pickup is noisy
- The HDL300 has stopped responding
- I can't install Nureva Room Manager / Nureva Room Manager isn't working
- The system is not working
| ⛏ | Installation and setup |
- Installing the HDL300 system with the Nureva Wall
- What environment is best for the HDL300 system's optimal performance?
- What do the LEDs on the connect module mean?
- What's the range for the Dual HDL300 system?
- When should a Dual HDL300 system be used instead of a single system?
- Can I upgrade my HDL300 system to a Dual HDL300 system?
- Do I have to change any configurations to enable “Dual” mode?
- Do I need to download firmware as part of the Dual HDL300 installation?
- How close to the ceiling can I mount the microphone and speaker bar?
- I need an Ethernet cable longer than the 50’ (15 m) cable provided
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Can I use a different power adapter for the HDL300 system?
- Does the system have a SIP connection?
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Connecting my system |
- Can I use other devices for audio when the HDL300 is connected?
- Does the HDL300 system support bring your own device options?
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How can I calibrate external speakers?
- Which devices can I use with "mixed" mode?
- What kind of auxiliary jacks are compatible with the HDL300 system?
- Can a smartphone be linked to the system via an app or Bluetooth connector?
- Can the HDL300 integrate with audio and video systems with non-USB connections?
- Does the HDL300 system support external speakers?
- Does the Dual HDL300 system play monaural or stereophonic sound?
- Are the HDL300 systems certified for Skype™ for Business?
- What kind of space does the Dual HDL300 work best in?
- Can I control the integrated microphone and speaker bars independently?
- Switching between a single HDL300 and Dual HDL300 installation
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Can I use an Ethernet router or switch with my HDL300 system?
- Can I connect an external microphone to the HDL300 system?
- HDL300 system's RJ-45 connectors
- The HDL300 system's USB port
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Frequently asked questions |
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What happens if one of the integrated microphone speaker bars is disconnected?
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What certifications do the Nureva audio products have?
- Where can I find my HDL300 serial number?
- Does the HDL300 system support session initiation protocol (SIP) software?
- How can I test my HDL300 system's speakers and microphone?
- About the auto-calibration sound mask
- How can I disable sleep mode?
- HDL300 system mobile stand instructions
- Instructions for constructing and using the HDL300 mobile stand for demos, tests and trade shows
Last updated: August 27, 2019