Popular topics: Downloads HDL300 system installation guide Download Room Manager Other downloads Room Manager features overview WM408i installation guide and drawings Installation guides and drawings Enabling QuickShare on your canvas ► HDL300 system integration guide Can I connect my computer wirelessly to the projector? Using the auxiliary ports Microphone clearance requirements and recommendations WM210i and WM307i technical requirements System connection diagram Setting up SSO (single sign-on) Screen share troubleshooting Adding a bookmark to your mobile home screen ► On-screen image alignment and touch calibration Using the HDL300 system with your conferencing (UC&C) software Creating your own template ►

Screen share troubleshooting

This article outlines some known issues with screen share and workarounds.

Screen share isn't working on the web client

If Span Workspace isn't initiating screen share in the web client (browser version), it is either because you are using a browser other than Google® Chrome™, or your Google Chrome browser is missing the Nureva screen share extension.

Workaround: Normally Span Workspace provides clear instructions of how to get the Nureva Chrome extension. However, if instructions do not appear, go to your Chrome extension store and download the Nureva Screen Share extension.


Microsoft® Office™ applications won't scroll or edit

When sharing the application window of a Microsoft Office product, such as Excel™, Word™ or PowerPoint™, the window does not scroll or show edits.

Workaround: Try displaying your Office program by sharing your entire screen.


Shared applications freeze, are clipped, go blank, or similar display issues

If you experience issues when sharing an application screen, your computer may be accelerating the application's graphics inconsistently with the graphics of the Span program.

Workaround: Try displaying your application by sharing your entire screen.



Last updated: July 12, 2017

Was this article helpful?

Can’t find what you’re looking for?

Contact Support

1.844.370.2111