Update HDL300 and Dual HDL300 firmware
Nureva® Console with Windows® 10 or macOS®
Last Updated: August 13th, 2021
Windows 10
Nureva Console will indicate if a firmware update is available. If a message indicating that a firmware update is shown in Nureva Console, the device is currently not up to date and should be updated.
⚠ The HDL300 system will not be available for calls during the firmware update. Please do not turn off the computer, unplug, or disconnect the device.
Console cloud
Launch Nureva Console in a browser and sign in to check for and complete a firmware update. If an update is available, complete the steps below to update the firmware.
- Click on the "3 dot" actions menu and select "Update firmware"
A confirmation dialog will appear to acknowledge that the device will not be available for calls during the update process.- Click "Update" to continue
The download and update process will commence. When completed the new firmware version will be visible.
The HDL300 firmware update is now complete. To ensure audio quality it is recommended to perform a test call from within the room. For more information on optimizing device settings please go here.
Console client
When you launch Nureva Console client a notification screen will be shown if a firmware update is available.
- Click the blue "Update now" button to update the firmware and continue
- The download and update process will commence
- When the update is complete, advance through the steps until the Console client dashboard is available
The HDL300 firmware update is now complete. To ensure audio quality it is recommended to perform a test call from within the room. For more information on optimizing device settings please go here.
macOS
Nureva Console will indicate if a firmware update is available. If a message indicating that a firmware update is shown in Nureva Console, the device is currently not up to date and should be updated.
⚠ The HDL300 system will not be available for calls during the firmware update. Please do not turn off the computer, unplug, or disconnect the device.
Console cloud
Launch Nureva Console in a browser and sign in to check for and complete a firmware update. If an update is available, complete the steps below to update the firmware.
- Click on the "3 dot" actions menu and select "Update firmware"
A confirmation dialog will appear to acknowledge that the device will not be available for calls during the update process.- Click "Update" to continue
The download and update process will commence. When completed the new firmware version will be visible.
The HDL300 firmware update is now complete. To ensure audio quality it is recommended to perform a test call from within the room. For more information on optimizing device settings please go here.
Console client
When you launch Nureva Console client a notification screen will be shown if a firmware update is available.
- Click the blue "Update now" button to update the firmware and continue
- The download and update process will commence
- When the update is complete, advance through the steps until the Console client dashboard is available
The HDL300 firmware update is now complete. To ensure audio quality it is recommended to perform a test call from within the room. For more information on optimizing device settings please go here.