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Troubleshooting | FAQs

  1. Can more than one HDL300 system be installed to cover a larger space?

  2. What do the LEDs on the microphone and speaker bar mean?

  3. Installing the HDL300 system with the Nureva Wall

  4. Using the HDL300 system with your conferencing (UC&C) software

  5. The LED on the microphone and speaker bar is off

  6. I can't install Nureva Room Manager / Nureva Room Manager isn't working

  7. There's no power to the connect module

  8. Where should I install the microphone and speaker bar?

  9. The system is not working

  10. The computer is not detecting the HDL300

  11. No power to the integrated microphone and speaker bar

  12. There is no sound from the speaker

  13. The microphone auto-calibration process

  14. The microphone isn't picking up sound/remote participants can't hear

  15. Poor audio pickup from the HDL300 system

  16. There is poor sound from the speakers

  17. Microphone pickup is noisy

  18. Can the microphone and speaker bar be mounted on the ceiling?

  19. Does the system need to be re-calibrated if it is moved to another room?

  20. Can I use other devices for audio when the HDL300 is connected?

  21. Do I need to add any websites to my Trusted sites list?

  22. Can the HDL300 integrate with audio and video systems with non-USB connections?

  23. Can the system be used with a Mac™ computer?

  24. Can a smartphone be linked to the system via an app or Bluetooth connector?

  25. I need an Ethernet cable longer than the 50’ (15 m) cable provided

  26. Can I use a USB extender with the system?

  27. Are the cables provided with the HDL300 system plenum-rated?

  28. Does the system have a SIP connection?

  29. What certifications do the Nureva audio products have?

  30. What do the LEDs on the connect module mean?

  31. What's the range for the Dual HDL300 system?

  32. Where should I mount the microphone and speaker bars to maximize coverage?

  33. How high should the integrated microphone and speaker bars be mounted?

  34. Do I need to download firmware as part of the Dual HDL300 installation?

  35. Can I upgrade my HDL300 system to a Dual HDL300 system?

  36. Do I have to change any configurations to enable “Dual” mode?

  37. Does the HDL300 system support external speakers?

  38. Does the Dual HDL300 system play monaural or stereophonic sound?

  39. Are the HDL300 systems certified for Skype™ for Business?

  40. Where can I find my HDL300 serial number?

  41. What kind of space does the Dual HDL300 work best in?

  42. When should a Dual HDL300 system be used instead of a single system?

  43. Can I control the integrated microphone and speaker bars independently?

  44. What happens if one of the integrated microphone speaker bars is disconnected?

  45. Can I connect an external microphone to the HDL300 system?

  46. How can I calibrate external speakers?

  47. The HDL300 has stopped responding

  48. HDL300 system's RJ-45 connectors

  49. The HDL300 system's USB port

  50. Does the HDL300 system support bring your own device options?

  51. Does the HDL300 system support session initiation protocol (SIP) software?

  52. What kind of auxiliary jacks are compatible with the HDL300 system?

  53. Which devices can I use with "mixed" mode?

  54. How can I test my HDL300 system's speakers and microphone?

  55. What environment is best for the HDL300 system's optimal performance?

  56. Can I use a different power adapter for the HDL300 system?

  57. Can I use an Ethernet router or switch with my HDL300 system?

  58. Switching between a single HDL300 and Dual HDL300 installation

  59. About the auto-calibration sound mask

  60. Is the HDL300 system compatible with a Microsoft® Surface Hub™?

  61. Is the HDL300 system compatible with Dante® audio network solutions?

  62. Is the HDL300 system compatible with Panopto™ Lecture capture?

  63. Is the HDL300 system compatible with the StarLeaf™ Telepresence GT 3330?

  64. Is the HDL300 system compatible with the Cisco® SX80?

  65. Is the HDL300 system compatible with the Cisco® SX20?

  66. Is the HDL300 system compatible with a Q-SYS™ Core 110f?

  67. Checking for product updates

  68. HDL300 system mobile stand instructions

    Instructions for constructing and using the HDL300 mobile stand for demos, tests and trade shows.

  69. How can I disable sleep mode?

  70. Is the HDL300 system compatible with the Crestron® DMPS3-4k-150-C?

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