Changing a user's role

Change the role of a guest or user to user, admin and user, or just admin.

A user's role can be changed by an admin who is logged into their Span Workspace account on the web client.

By following the steps below, an admin can also change an individual's account from a guest account to a user account in the subscription.

Admins can set a user's role to

User only:
a user-only account can create and share canvases, but cannot edit the subscription, add users and groups, edit SSO settings, and other admin tasks

Admin only:
an admin only account only has permissions to manage the subscription and cannot create or share canvases. Unlike the other roles, admin only roles do not take up a subscription license.

Admin and user:
an admin and user account has administrator permissions and can also create and share canvases

Changing a user's role

  1. Go to and log in to your account
  2. If you have an admin only account, logging in will bring you directly to your subscriptions. If you have a user or user and admin account, click your name on the right corner and select Subscriptions from the drop-down menu.
  3. Click Users

  1. Open the user's three-dot menu in the More column

  1. Choose Change role
  2. Choose a role for the user
  3. Click Change

The user will need to log out of Span Workspace and then log back in for the changes to take effect.

Last updated: July 29, 2019

Was this article helpful?

Can’t find what you’re looking for?

Contact Support