How can we help?

Popular topics: Downloads HDL300 installation guide and requirements ► Download Room Manager WM210i and WM307i installation guides and drawings WM408i installation guide and drawings ► Other downloads WM210i and WM307i technical requirements Room Manager features overview Enabling QuickShare on your canvas ► Span Workspace Projector user manual Creating your own template ► Image brightness and color correction Sharing your canvas ► Hardware and tools checklist Specification sheet Importing an image On-screen image alignment and touch calibration Using ready-to-use templates Adding a bookmark to your mobile home screen ►

Troubleshooting | FAQs

  1. Touch isn't working on the Nureva Wall

    When troubleshooting touch with your Nureva Wall system, make sure you have the LED state map on hand. Follow...

  2. Product tiles are missing or grayed out

    Missing Nureva Room Manager monitors for all Nureva hardware once connected, and activates all relevant tiles. If either Audio...

  3. What happens if I deselect "Prompt to install Nureva Wall Components on first startup" during install?

    Touch on the Nureva Wall will not function properly without the Nureva Wall components. If the "Prompt to install...

  4. Room Manager has no internet connection

    In this scenario, your computer has a working internet connection, however Nureva Room Manager says it has no internet...

  5. How do I add Nureva Wall if I've already installed an HDL300?

    Adding the Nureva Wall to a system that's already been configured to an HDL300 is simple. All you need...

  6. What happens if I install the Nureva Wall software when using an iFPD (interactive flat panel display)?

    The Wall display system settings are designed to only work with a Nureva touch panel and will have no...

  7. What happens if I close Nureva Room Manager?

    If the Room Manager is closed, some functions on the Nureva Wall will stop working including Presence-detection shutdown Multiple-system...

  8. The Room Manager isn't showing Nureva Wall

    This issue is usually caused if the Nureva Wall service has crashed. Open your Windows® task manager Go to...

  9. I can't find the Nureva Room Manager icon

    If the icon for Nureva Room Manager is missing from your Windows® taskbar it's probably because the program has...

  10. Nureva Room Manager update is slow

    Occasionally the progress bar that appears during an update will not show the accurate progress of the update. This...

  11. "Legacy touch driver exists" error message

    If the computer that is connected to the Nureva Wall was also used for an older model of the...

  12. I'm getting a sleep mode error message

    If your Nureva Room Manager is showing an alert saying "Wall system error due to sleep mode," the sleep...

  13. My HDL300 system isn't showing up in Nureva Room Manager

    If your HDL300 system is not appearing in Nureva Room Manager try Disconnecting your HDL300 for 10 seconds and...

Can’t find what you’re looking for?

Contact Support

1.844.370.2111