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Troubleshooting | FAQs

  1. Tip: Differences between the web client and wall client

    Span Workspace can be used with both the web client and the wall software. To access the web client,...

  2. Span Workspace keeps logging me out

    There is a known issue where users with a 2:2 configuration (where each display is controlled by a separate...

  3. Can I import content into my canvas?

    While content cannot be directly imported, users can add content from different sources in the form of image files...

  4. The projected image doesn't fit the screen

    The projector's aspect ratio and resolution are set according to the computer's resolution settings. When the 1080 HD projector...

  5. How do I open my canvas across multiple displays?

    To have a canvas occupy multiple displays, the software need to be configured to extend across both displays.  ...

  6. Screen share troubleshooting

    This article outlines some known issues with screen share and workarounds. Screen share isn't working on the web client...

  7. Why is my canvas loading so slowly while working at the wall?

    This may be caused by a known bug which affects the wall software. The bug causes the software to...

  8. Span Workspace becomes unresponsive upon logging on to the web client

    Users with the OneLogin Chrome extension may experience issues with web client becoming unresponsive after logging into the software....

  9. My canvas is getting cropped when I zoom out

    The zoom settings of your browser can interfere with how the canvas is displayed. If your canvas is getting...

  10. Can I adjust the font size on a note?

    Notes allow users to add up to 72 characters on up to four lines to text. Currently, the font...

  11. Where can I download the software and drivers?

    When installing your system, you will need both the Span™ Workspace software and the touch drivers. The files are...

  12. Will the Wall software run on a non-English operating system?

    We recommend running Nureva Wall on an English version of Windows® 10 or higher on the computer(s) connected to...

  13. Tip: Using Span Workspace with Microsoft® Teams

    Using the Teams "Add a tab" feature in Microsoft Teams, users can link their team directly to a Span...

  14. Does the Wall software work on 4K displays?

    The Span Workspace wall software does work on 4K displays, but has been known to have the following issues:...

  15. How can I prevent the Windows™ action center from appearing when I'm working at the wall?

    The Windows 10 action center banner may appear while working on Span Workspace at the wall if edge swipe...

  16. Does the Windows™ on-screen-keyboard work with Span Workspace?

    No, due to Windows security restrictions the Windows on-screen keyboard (OSK) is not fully compatible with Span Workspace. Primarily,...

  17. Domain ownership for SSO (single sign-on)

    Subscription administrators must claim and verify ownership over one or more domains before they can manage the SSO settings...

  18. Help with Span Wall automatic updates

    The Span Workspace software updates process is automated and does not require user or administrator permission. When there is...

  19. Do I need to add any websites to my trusted sites list?

    The Nureva Span Workspace will require a steady connection to the internet. If you have increased security on your...

  20. Why can't I use a two finger gesture to resize an image at the wall?

    If you use one hand to make a pinching gesture to resize an image, the image may jitter or...

  21. Why doesn't the setup center work with my system?

    If you installed you Nureva Wall after March 31, 2016, go to Span setup center troubleshooting for help with...

  22. How many users can access a canvas at the same time from different devices?

    The Span service does not have a limit to the number of users that can connect to the same...

  23. I accidentally deleted a canvas, can it be recovered?

    To recover a canvas that has been moved to trash Tap the trash icon from the sidebar Open the three-dot...

  24. How can I reassign a canvas if a user leaves?

    Contact your system administrator. He or she can manage the user accounts from the administrator console and assign the...

  25. How much bandwidth is required for the Wall software to operate?

    The answer to this question varies depending on the canvas content. If a team is primarily working with sticky...

  26. How do I recover data after a lost internet connection?

    The Span application and wall software regularly saves your canvas's data in the background. It is unlikely that a...

  27. Will canvases get deleted if a user leaves the subscription?

    To prevent the loss of canvases when removing users, follow the transferring canvases steps in the "Removing users" article....

  28. The Span Workspace is not connecting to the internet

    In some instances, a server proxy may be keeping the Span software from connecting to the internet. In a...

  29. Why can't I find guide me?

    Guide me is only supported on Chrome on a PC, and Chrome and Safari on MacOS. It is not...

  30. When a user leaves a subscription, what happens to their canvases?

    When a user leaves a subscription, the subscription administrator can reassign the user's canvases to a new user (see...

  31. Tip: Configuring Span Workspace for other Windows™ touchscreens

    Here are some suggestions for configuring your IFP for Span Workspace. If you're having trouble with your image size,...

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