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Troubleshooting | FAQs

  1. Can I import content into my canvas?

    As of March 10, 2019 users can import PDFs into their canvas. In addition to importing PDFs. I addition...

  2. Tip: Using Span Workspace with Microsoft® Teams

    Using the Teams "Add a tab" feature in Microsoft Teams, users can link their team directly to a Span...

  3. Tip: Differences between the web client and wall client

    Span Workspace can be used with both the web client and the wall software. To access the web client,...

  4. Span Workspace keeps logging me out

    There is a known issue where users with a 2:2 configuration (where each display is controlled by a separate...

  5. How do I open my canvas across multiple displays?

    To have a canvas occupy multiple displays, the software need to be configured to extend across both displays.  ...

  6. Screen share troubleshooting

    This article outlines some known issues with screen share and workarounds. Screen share isn't working on the web client...

  7. Why is my canvas loading so slowly while working at the wall?

    This may be caused by a known bug which affects the wall software. The bug causes the software to...

  8. Span Workspace becomes unresponsive upon logging on to the web client

    Users with the OneLogin Chrome extension may experience issues with web client becoming unresponsive after logging into the software....

  9. My canvas is getting cropped when I zoom out

    The zoom settings of your browser can interfere with how the canvas is displayed. If your canvas is getting...

  10. Where can I download the software and drivers?

    For the latest Nureva Wall, Nureva Room Manager keeps your Nureva Wall firmware and software up to date. If...

  11. Will the Wall software run on a non-English operating system?

    We recommend running Nureva Wall on an English version of Windows® 10 or higher on the computer(s) connected to...

  12. Does the Wall software work on 4K displays?

    The Span Workspace wall software does work on 4K displays, but has been known to have the following issues:...

  13. Does the Windows™ on-screen-keyboard work with Span Workspace?

    No, due to Windows security restrictions the Windows on-screen keyboard (OSK) is not fully compatible with Span Workspace. Primarily,...

  14. How can I prevent the Windows™ action center from appearing when I'm working at the wall?

    The Windows 10 action center banner may appear while working on Span Workspace at the wall if edge swipe...

  15. Can I use single sign-on (SSO) with Span Workspace?

    Span Workspace is compatible with come common single sign-on (SSO) providers including Windows® Azure® Active Directory®, Okta™ and PingFederate®....

  16. Domain ownership for SSO (single sign-on)

    Subscription administrators must claim and verify ownership over one or more domains before they can manage the SSO settings...

  17. Help with Span Wall automatic updates

    The Span Workspace software updates process is automated and does not require user or administrator permission. When there is...

  18. Tip: Configuring Span Workspace for other Windows™ touchscreens

    Here are some suggestions for configuring your IFP for Span Workspace. If you're having trouble with your image size,...

  19. Do I need to add any websites to my trusted sites list?

    The Nureva Span Workspace will require a steady connection to the internet. If you have increased security on your...

  20. Why can't I use a two finger gesture to resize an image at the wall?

    If you use one hand to make a pinching gesture to resize an image, the image may jitter or...

  21. How many users can access a canvas at the same time from different devices?

    The Span service does not have a limit to the number of users that can connect to the same...

  22. I accidentally deleted a canvas, can it be recovered?

    To recover a canvas that has been moved to trash Tap the trash icon from the sidebar Open the three-dot...

  23. How can I reassign a canvas if a user leaves?

    Contact your system administrator. He or she can manage the user accounts from the administrator console and assign the...

  24. How much bandwidth is required for the Wall software to operate?

    The answer to this question varies depending on the canvas content. If a team is primarily working with sticky...

  25. How do I recover data after a lost internet connection?

    The Span application and wall software regularly saves your canvas's data in the background. It is unlikely that a...

  26. Will canvases get deleted if a user leaves the subscription?

    To prevent the loss of canvases when removing users, follow the transferring canvases steps in the "Removing users" article....

  27. The Span Workspace is not connecting to the internet

    In some instances, a server proxy may be keeping the Span software from connecting to the internet. In a...

  28. Why can't I find guide me?

    Guide me is only supported on Chrome on a PC, and Chrome and Safari on MacOS. It is not...

  29. When a user leaves a subscription, what happens to their canvases?

    When a user leaves a subscription, the subscription administrator can reassign the user's canvases to a new user (see...

  30. What are the differences between a guest account and a paid subscription account?

    The differences between a guest account and the account of a paid subscription can be viewed in the Sharing...

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