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Troubleshooting | FAQs

  1. Can more than one HDL300 system be installed to cover a larger space?

    Yes, two standalone HDL300 systems can be combined to make a dual HDL300 system. This configuration is only supported...

  2. What do the LEDs on the microphone and speaker bar mean?

    The colors of the LED lights on the microphone and speaker bar can reflect different statuses. There are three...

  3. Installing the HDL300 system with the Nureva Wall

    The WM408i Nureva Wall can be easily integrated with the HDL300 system by following these points: Connect the USB of the...

  4. Tip: Using the HDL300 system with your conferencing software

    Below are some tips for making the most out of your HDL300 audio conferencing system with your conferencing software....

  5. The LED on the microphone and speaker bar is off

    The LED light could be off for various reasons. Here are some key steps to determine if there is...

  6. I can't install Nureva Room Manager / Nureva Room Manager isn't working

    If you're having trouble installing or using Nureva Room Manager you can use these links to manually update your...

  7. There's no power to the connect module

    There may be several reasons why your connect module doesn't have power. Below are a few questions to answer...

  8. Where should I install the microphone and speaker bar?

    The checklist below offers some points to consider when installing your HDL300 integrated microphone and speaker bar for the...

  9. The system is not working

    We recommend first following the troubleshooting steps for the issue you are experiencing. If you are unable to resolve...

  10. The computer is not detecting the HDL300

    Below are some troubleshooting steps you can try if your computer is not detecting the HDL300 system as a...

  11. No power to the integrated microphone and speaker bar

    There may be many reasons why your integrated microphone and speaker bar doesn't have power. Here are a few...

  12. There is no sound from the speaker

    Follow the steps below if your system does not have audio output: Use the remote control to confirm that...

  13. The microphone auto-calibration process

    The auto-calibration process starts when the system is plugged in and the LED display on the microphone and speaker...

  14. The microphone isn't picking up sound/remote participants can't hear

    Follow the steps below to address issues with audio input. Ensure that the microphones are not muted on the...

  15. Poor audio pickup from the HDL300 system

    Follow the steps below to address issues with the quality of audio input: Double-check that the software and operating...

  16. There is poor sound from the speakers

    Follow the steps below if you are experiencing poor audio output from the speaker: Use the remote control to...

  17. Microphone pickup is noisy

    Follow the steps below to address this issue: Verify that the unit is not installed near fans, A/C systems...

  18. Can the microphone and speaker bar be mounted on the ceiling?

    No, the microphone and speaker bar is designed to be mounted on a wall. See the installation guide and...

  19. Does the system need to be re-calibrated if it is moved to another room?

    Yes the system should be re-calibrated when moved to a different room using these steps: Press F4 on the...

  20. Can I use other devices for audio when the HDL300 is connected?

    Yes. From the audio settings on your computer or conferencing software you can select which audio device you wish...

  21. Do I need to add any websites to my Trusted sites list?

    The Nureva Room Manager will require a steady connection to the internet. If you have increased security on your...

  22. Can the HDL300 integrate with audio and video systems with non-USB connections?

    Yes. The HDL300 connect module has a auxiliary in and auxiliary out ports, which can be connected to conferencing...

  23. Can the system be used with a Mac™ computer?

    Yes, the HDL300 system is compatible with Apple® operating systems. Ensure the model you use has a USB 2.0...

  24. Can a smart phone be linked to the system via an app or Bluetooth connector?

    No, connecting a smart phone to the system is not possible at this time. Last updated: October 26, 2017...

  25. I need an Ethernet cable longer than the 50’ (15 m) cable provided

    All HDL300 systems have one 50-foot Cat 6A SSTP (Screened Shielded Twisted Pair) 26 AWG cable included as the...

  26. Can I use a USB extender with the system?

    No, the connect module must be connected directly to the computer using a single USB cable less than 16.4'...

  27. Are the cables provided with the HDL300 system plenum-rated?

    No, the cables provided with the HDL300 are not plenum-rated. If you need to use plenum-rated cables, you will...

  28. Does the system have a SIP connection?

    No, it does not have built-in SIP (Session Initiation Protocol) functionality. However, the HDL300 system can provide microphone, and...

  29. What certifications do the Nureva audio products have?

    The HDL300 system has the following certifications:  Electromagnetic Compatibility: FCC Part 15, Class A ICES-003, Class A, CISPR 32...

  30. What do the LEDs on the connect module mean?

    Several lights on the back of the connect module for the HDL300 system give information on the status of...

  31. What's the range for the Dual HDL300 system?

    The optimal range for microphone pick-up is 20’ x 40’ (6.1 x 12.19 m). The maximum range is 30’...

  32. Where should I mount the microphone and speaker bars to maximize coverage?

    We recommend that the bars be installed on opposing walls, or the same wall with a distance of 20’-25’...

  33. How high should the integrated microphone and speaker bars be mounted?

    The ideal mounting height is between 7’ – 9’ (2.1m – 2.7m). The Dual HDL300 should be mounted above...

  34. Do I need to download firmware as part of the Dual HDL300 installation?

    Yes. As part of the installation, please ensure that you install the Nureva Room Manager and check for firmware...

  35. Can I upgrade my HDL300 system to a Dual HDL300 system?

    Yes, there is an orderable part number that contains the Dual HDL300 system components. Please contact Nureva if you...

  36. Do I have to change any configurations to enable “Dual” mode?

    No, the system will automatically configure to a Dual HDL300 system when it recognizes the second integrated microphone and...

  37. Does the HDL300 system support external speakers?

    Yes, external speakers may be used if required. However, because the echo cancellation of the HDL300 system has been...

  38. Does the Dual HDL300 system play monaural or stereophonic sound?

    At this time the Dual HDL300 system outputs mono sound. In this case, each speaker is outputting the same...

  39. Are the HDL300 systems certified for Skype™ for Business?

    At this time the HDL300 systems are not certified for Skype for Business. Last updated: March 11, 2018

  40. Where can I find my HDL300 serial number?

    The serial number for your HDL300 connect module is located on the top right on the front of the...

  41. What kind of space does the Dual HDL300 work best in?

    The types of room or spaces ideal for the Dual HDL300 system, but not limited to, are large, dynamic...

  42. When should a Dual HDL300 system be used instead of a single system?

    To ensure consistent microphone pickup, customers should choose the Dual HDL300 system in spaces larger than 25’ x 25’...

  43. Can I control the integrated microphone and speaker bars independently?

    No, both integrated microphone and speaker bars will behave the same. For example, if you point the remote at...

  44. What happens if one of the integrated microphone speaker bars is disconnected?

    When using an HDL300 Dual system, if one of the integrated microphone and speaker bars is disconnected from the...

  45. Can I connect an external microphone to the HDL300 system?

    No, the HDL300 system does not allow the use of third-party microphones. All microphones are built into the HDL300...

  46. How do you calibrate external speakers?

    Fast calibration procedure is performed during the first unit power up, or can be initiated any time using a...

  47. The HDL300 has stopped responding

    When the RJ-45 jack on the Connect Module or the Integrated Microphone and Speaker Bar is disconnected and reconnected...

  48. HDL300 system's RJ-45 connectors

    Two RJ-45 connectors are on the front face labeled RJ-45 #1 and RJ-45 #2. Either of the two connectors...

  49. The HDL300 system's USB port

    The USB connection connects back to the host computer or device. The USB on the connect module is a...

  50. Does the HDL300 system support bring your own device options?

    The HDL300 system does not initially support “bring your own device” (BYOD) options, but it can be integrated with...

  51. Does the HDL300 system support session initiation protocol (SIP) software?

    The HDL300 system does not have a built-in SIP dialer, but it can enable SIP dialing with the help...

  52. What kind of auxiliary jacks are compatible with the HDL300 system?

    Below are detailed descriptions on the auxiliary in and auxiliary out jacks. Auxiliary input (In) jack The 3.5mm stereo...

  53. Which devices can I use with "mixed" mode?

    Mixed mode can only be used if the USB is connected to the audio conferencing computer and not the 3.5mm...

  54. Is the HDL300 system compatible with Dante® audio network solutions?

    The HDL300 system works with a standard off-the-shelf adapter to connect with a Dante audio network. Unbalanced signal A...

  55. Is the HDL300 system compatible with the Cisco® SX80?

    To connect the HDL300 system with Cisco Telepresence® SX80 CODEC, a custom cable is needed to accommodate the standard...

  56. Is the HDL300 system compatible with a Microsoft® Surface Hub™?

    For larger meeting room spaces, the Microsoft Surface Hub built-in microphone and speakers can be re-directed to leverage the...

  57. How can I test my HDL300 system's speakers and microphone?

    If you'd like to test the pickup or output of your HDL300 system's microphone and speaker bar, try the...

  58. What environment is best for the HDL300 system's optimal performance?

    Environment The following describes the room environment required for good audio conferencing. Ambient noise For the human voice to...

  59. Can I use a different power adapter for the HDL300 system?

    No, only use the power adapter that came with the HDL300 system. For more information, see our HDL300 system...

  60. Can I use an Ethernet router or switch with my HDL300 system?

    No, the HDL300 system ports should not be connected to Ethernet routers. For more information, see our HDL300 system...

  61. Switching between a single HDL300 and Dual HDL300 installation

    A switchable configuration may be useful in a meeting room with a movable divider, partition, wall or door. In...

  62. About the auto-calibration sound mask

    The HDL300 Audio Conferencing System includes a powerful, auto-calibration process that runs continuously in the background. No user action...

  63. Is the HDL300 system compatible with Panopto™ Lecture capture?

    Yes, the HDL300 system can easily be used with Panopto lecture capture software to leverage the in-room microphone pickup...

  64. Is the HDL300 system compatible with the StarLeaf™ Telepresence GT 3330?

    Yes, the HDL300 audio conferencing system will work with the StarLeaf Telepresence GT 3330 CODEC using the following steps:...

  65. Is the HDL300 system compatible with a Q-SYS Core 110f?

    To connect a Q-SYS Core 110F device to the HDL300 system a custom cable will be needed to accommodate...

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